- Part 2

Author archive: Mark

Which call recording solution should you choose?

Choosing a call recording solution can be intimidating. With so many features and functionality options, you may be concerned about going overboard and selecting something not required. You may even wonder if you need call recording at all. (As a collection agency, the answer to that last question is most likely YES.) When you’re making…

Compliant dialing—it’s in our DNA. How about yours?

If you have hired part time help to manually dial your ever-increasing wireless inventory list, you’ve probably noticed your bottom line decrease. You also probably haven’t made much headway on your “manual dial only” inventory list. Unfortunately, the time required to manually push all those buttons will never make it a very effective way of…

Callbacks: Always welcome (and remembered) here.

In a perfect collections environment agents would always follow their supervisor’s directions and work the correct lists. That doesn’t always happen, which Dave Shelley mentioned in a recent post about dog sled racing. One way to keep your collectors on track, however, is by scheduling the lists on the dialer for each agent or agent…

Skills-based Routing Fits like a Glove

CTC Messaging, Leave Message, Multiple Phone Number Control—customers all have their favorite features. For one of my customers, the skills-based routing (SBR) is just what they need. With all of the incoming, outgoing and transfer calls IAT’s SBR “fits like a glove” for their daily activity.

Hybrid—your all-in-one dialing solution

Many companies use a site-premise dialer for everyday use and a cloud dialer for overflow or disaster recovery. As a result they often spend a lot of time and money managing two dialing systems—wouldn’t it be a lot simpler if you dealt with just one system? You now have that option: a real-time on-site and…

Menu