- Part 3

Author archive: Mark

Not all Predictive Dialers are created equal

Predictive dialer technology isn’t all the same: Using predictive dialing technology is a very effective way to increase your agent’s talk time. However, not all predictive dialing technology gives you the same contacting results; it all depends on the dialer’s approach to obtaining phone calls. Many predictive dialing solutions provide static resource allocation for all…

Connect the Data

The human mind is a data warehouse— it makes decisions based on recalling and analyzing history. A mind can perform a variety of tasks such as organize, schedule and measure (though it might struggle to organize without writing it out on paper or remember scheduled events without sticking post it notes to a wall or…

Cell Scrub … Don’t miss anything.

The title of my post is very true. If you don’t effectively scrub lists for cell phone numbers, look out! Your business dialing could quickly come to a screeching halt from the resulting legal trouble. How will you know if a debtor ported their landline number to a wireless one? How will you know if…

First Party collections done “virtual”

Do more with less. HOW?  Try it – Virtually! Virtual: The quality of having the attributes of something without sharing its (real or imagined) physical form. Customer service—the key to any organization’s success. It promotes communication between you and your customers/clients and creates better relations. Yet, time and people resources are a precious, limited commodity,…

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