Paul Lowry | IAT SmartDial® Solutions

Author archive: Paul

Call Transfers the Easy Way

Think back 20-25 years with me.  I remember the days when, at the beginning of every month, I sat down with the check book and a stack of bills. I manually wrote out a check for each—house payment, utilities, car payment, etc.—stuffed it in an envelope, stamped and mailed it. Now days there are very…

Why are you not using your dialer?

Most of us are guilty of buying something we are sure we’ll use, something that will improve our lives in some way or another.  These purchases can range from inexpensive gadgets to big ticket items that require a significant investment. I have to admit I am guilty of this.  Unfortunately for me, my purchases fall…

IAT SmartDial—unlike any other dialer

I remember when I was a teenager riding around in my car listening to a cassette tape of Steve Martin’s “A Wild and Crazy Guy.” He had some good advice for men who were sick of blending in and smelling the same as everyone around him. The line goes, “That’s why I wear ‘Tuna Fish…

Who is it? Use right party identification to find out.

Do you ever wonder if your IVR messages are being received by the correct person? IAT has several dialogues that require the listener identify themselves as the right party before the dialer will speak its message or take another action. Consequently, you can be more confident in your message recipient.

With a hybrid dialer, the grass is greener on both sides of the fence

Site-premised dialers are well worth the investment. Flexible dialer functionality, greater security control, good long-term ROI—companies select site-premised dialers for a variety of reasons. Still the grass sometimes seems greener on the other side of the dialing fence. Companies with site-premised dialers may wonder if a cloud-based dialer would provide more flexibility for increasing calling…

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