Author Archives: Randy Cooper

The Secret to IAT’s predictive success: predictive algorithms explained

By Randy Cooper | Published: November 11, 2011
I am a computer programmer. If you ask me a technical question, be prepared for a very complicated answer. Occasionally, I get requests for a white paper about our predictive algorithms. While working on this post, I attempted to explain some finer points of the predictive algorithm calculations to one of our marketing team members. [...]
Posted in Predictive Dialer | Tagged , , | Leave a comment

Why collection-specific dialing features make your agency more profitable

By Randy Cooper | Published: October 18, 2011
Business has changed, and so have dialing technology needs. It used to be that we’d just install a dialer without special configuration or additional features. And it worked out well. But it’s not just about brute force dialing anymore. It’s getting harder to collect, and there are more legal and cost issues to address. To [...]
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List Control & Management

By Randy Cooper | Published: June 9, 2011
Posted in Collection Industry | Leave a comment

  • Experiencing the Benefits of SmartDial

    Experiencing the Benefits of SmartDial®

  • Superior support comes standard with every SmartDial®

    IAT Support

  • “[With Universal Dialing Ports] it’s like having 30 extra collectors taking calls. We did department research and discovered that out of 250 calls, we only collect on one account. I couldn’t do what I do without those 30 lines and being able to make thousands of calls a day. At times it’s almost like an inbound center. Sometimes I have to back off and use less, because I have a few people out.”

    Julie Crable, Corporate Collections Supervisor
    QC Holdings, Inc.