Vic Groves | IAT SmartDial® Solutions

Author archive: Vic

Automate your dialing strategy with Calling Periods

I love to cook, and I enjoy our new gas range and oven. Turn on a range burner and it quickly heats up to the desired level. Turn it off and it cools down quickly, too. Set the oven temperature and it beeps when that temperature is reached so you can put in your cake…

Management tools for directing your agents

For 50 years I have enjoyed a love for live dramatic, comedic and musical theater as a patron, actor, singer, dancer, producer, director, music director and set builder. I understand what goes into a successful production and how my specific assignment fits into the overall picture. A cast, crew and production staff must work together…

New call transfer feature keeps agents connected

Here at IAT SmartDial, we’re on the leading edge of ARM industry technology—our focus is to improve the collection process, save you money and promote compliance. One innovative feature in our latest software release (CT Center 8.1), Agent Call Control, makes it simple and efficient for collectors to transfer answered calls. The initial answering agent…

Remote dialing controls: No strings attached

In the late 1960s my idea of ultimate fun was flying my plastic PT-19 Flight Trainer.  It was held together by rubber bands, powered by a Cox .049 engine and controlled by two thirty-foot strings attached to a handle. I used the handle to manipulate the altitude of the plane while it circled around me….

Preparing for a system upgrade

I like video games. Remember Pong, Breakout and Space Invaders? I would hook up my Atari game system to my black and white television and play for hours. Years later my kids introduced me to Nintendo, but those games wouldn’t play on my Atari, so we had to buy an entirely new gaming system. Then…

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