Blog
3 Agent Access fixes you’ll want to try
IAT’s Support department receives many phone calls every day. I appreciate them! I enjoy helping customers and answering questions. A lot of calls are about Agent Access, the program collectors use to work on the predictive dialer. Here are a few of the common Agent Access issues we get calls about and how you can correct them. They apply to both CT Center and CT Impact.
The predictive dialer that grew up with you
My childhood house had lots of hiding places. Not for “seeking” games, but for escaping crowds. My mom always made sure our house was large enough for everyone to have their own space. Even now, “family days” have plenty of alone time opportunities. It helps us avoid clashing too much and gives us a chance to recharge, so it’s definitely a good idea.
Compare that to my husband’s family togetherness approach—marathon events with very little chance of hiding.
Think it over—more money or better dialer utilization
It has been said that “with enough time and money you can do anything.” Do you have unlimited time and money to accomplish all your contacting demands? If you do, then you can skip reading the following information. If you don’t, let me tell you how IAT’s Automated Resource Sharing* (ARS) can be a great help.
The “street sweeper” of Predictive Dialing
Charles Caleb Colton, a cleric for the United Church of England, lived in the early 1800s. He is known as a bit of an eccentric and is perhaps best known for his aphorisms including
“True friendship is like sound health, the value is seldom appreciated until it is lost.”
“Men are born with two eyes, but only one tongue, in order that they should see twice as much as they say.”
And perhaps his best known quote: “Imitation is the sincerest (form) of flattery.”
Dialer List Management … It’s like cleaning the litter box, but not as yucky
I sometimes wonder whether it’s a coincidence the words “pets” and “pest” are made from the same letters. Don’t get me wrong, I do enjoy being a pet owner. It’s nice to have a friend whose biggest demands are food and attention. I’ve also heard studies show owning pets provide health benefits as well. They can ease anxiety, lower blood pressure and even help build your immune system. Of course, there are a few undesirable things associated with pet* ownership. Cleaning the litter box, lawn, or fish tank probably top that list—and for good reason!