Blog | IAT SmartDial® Solutions


What I Like About the Annual ACA Expo

I always look forward to attending and participating in the ACA International Convention each year. This year will mark the 75th anniversary of ACA and I am very proud of this and that fact that IAT SmartDial® (an Enghouse Interactive company) has been a participating Vendor in ACA for the last three decades.

IAT presents DIAL-OLOGY: a study in predictive dialing at ACA Int’l 75th Convention

July is an exciting month for many reasons—celebrating Independence Day with parades barbecues and fireworks, long summer days of sunshine, etc. At IAT, we are excited for July each year because it brings the annual ACA International Expo. This is one of the main events for ARM professionals across the country and we look forward…

Stay compliant with proper pre-dialing filters

To quote a recent press release from ACA International (June 11, 2014), “Consumer debt collection is among the heaviest regulated activities in America by federal, state and local laws and regulations.”

As a member of this industry, IAT is fully aware that compliance to industry laws and regulations is crucial to running your agency. A big part of our job as a quality dialer vendor is to provide you with a product that helps you stay within the legal bounds while still efficiently making contact with accounts.

We keep track of current legislation and court rulings so we know how best to keep our clients compliant.

Automate your dialing strategy with Calling Periods

I love to cook, and I enjoy our new gas range and oven. Turn on a range burner and it quickly heats up to the desired level. Turn it off and it cools down quickly, too. Set the oven temperature and it beeps when that temperature is reached so you can put in your cake or your roast.

There are also advanced features, some of which I have no idea what they do. One advanced feature that I do like, however, allows the oven to turn on at a specific time, change temperature for a length of time, then turn off at another predetermined time. Now my wife or I can prepare a meal in the morning, put it in the oven, set the timer and temperature, and then come home to a hot meal ready to come out of the oven.

Why are you not using your dialer?

Most of us are guilty of buying something we are sure we’ll use, something that will improve our lives in some way or another.  These purchases can range from inexpensive gadgets to big ticket items that require a significant investment.

I have to admit I am guilty of this.  Unfortunately for me, my purchases fall under the “significant investment” category.  My driveway and garage are filled with them—a camping trailer, a couple ATVs, and a boat. All are things I really enjoy when I actually use them, but these days I find they sit more than they go.  There is an old saying about the two happiest days in a boat owner’s life: the day he buys it, and the day he sells it.  I don’t know about this as I have not sold mine yet.