10 questions to answer before buying your next dialing technology

 

As The Cheshire Cat put it, if you don’t know where you want to end up, “it doesn’t really matter where you go.”

Similarly, if you don’t know what you want your new dialing technology to accomplish, then it doesn’t matter what vendor or type of dialing solution (cloud/hosted, site-premised or hybrid) you select.

To make the biggest impact in your collections process with new dialing technology, I recommend careful consideration of your current situation and the goals you’re trying to meet.

Asking the right questions will help you select the best dialing solution for your business needs. Make sure you have the answers to the following questions before you start shopping. Read More »

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Dial Ford Fast

I am not a historian, but I wish I had paid more attention in my history classes. Since high school, I have gained a greater appreciation for history and how past events dramatically impact our world today.

In the 19th century, the Industrial Revolution in Western Europe and North America led to the proliferation of manufacturing and invention. One example is the Ford Model T automobile assembly line. The development of the “assembly line” cannot be attributed to a single individual, but Henry Ford utilized this concept to maximize his productivity. Read More »

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Are policies and procedures holding back your performance?

This is a guest blog post from CXM.

The other day I found myself standing in an irritating…no, no that’s not the word…aggravating…no…how can I best describe it…stupid! Yes, that is it, stupid! The other day I found myself standing in a stupid security checkpoint at a large international airport. The line was progressing at a snail’s pace. It was as though the TSA screeners had a wager to see how slow they could process the line of dumbfounded travelers.  After viewing them for 20 to 30 minutes, it was clear there was a breakdown in this group’s policies and procedures. Read More »

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Technology that Makes Clients Smile

There are certain technological innovations which make me smile: sliced bread, air conditioning, remote control mini helicopters, etc. And one of the biggest smile-causing technological modernizations for me is in multi-bladed razors.

Have you ever tried to shave with a one-or-two-bladed razor blade? It’s terrible. I have this bag of generic travel razors I bought once to save a little bit of money, and shaving with one of them feels like I’m shaving with the edge of a rusty spoon. I’m always left afterward, hacked to pieces, feeling like I’ve been dragged face-first along a chain link fence.

Thank heavens for the manly, 5-bladed razor I have now. It puts those flimsy travel razors in their places, and always leaves me grinning afterwards. It’s like shaving with a velvet sheet. Your skin doesn’t even know it’s been touched.

Improvements in technology are what drive a good business. A modern business knows what its client base needs, and makes it. In the collections industry, the most important thing is the bottom line, which means improving the rate of collection. And what’s the fastest and most efficient way to bring that bottom line up? Read More »

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IAT SmartDial names John Roundy Director of Client Services

IAT SmartDial, a leading provider of collection-specific predictive dialing technology, named John Roundy as Director of Client Services on Wednesday. This title change was effected to reflect Roundy’s position within the company as well as bring his title in line with his responsibilities.

Roundy, previously customer support manager at IAT, has proven dedication to the success of IAT’s customers through 12 years with the company, according to Dave Rudd, Senior VP of Finance and Administration at IAT SmartDial.

“John is a great asset to IAT,” commented Rudd. “He has a sound understanding of IAT’s products and services allowing him to quickly and expertly navigate customers through trainings, solutions, answers and software upgrades.” Read More »

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  • "I cannot thank your team enough for helping me to learn and integrate your dialer. I have gone from knowing nothing about this system to recently creating two inbound queues and changing the current hold music to holiday music. I have been very pleased with your prompt, valuable service."

    Donne Viau, Telephony Administrator
    MiraMed Revenue Group