Blog | IAT SmartDial® Solutions


Call Transfers the Easy Way

Think back 20-25 years with me.  I remember the days when, at the beginning of every month, I sat down with the check book and a stack of bills. I manually wrote out a check for each—house payment, utilities, car payment, etc.—stuffed it in an envelope, stamped and mailed it. Now days there are very…

Universal Dialing Ports to the Rescue!

Over the years I have learned that CT Center (IAT’s site-premised system and the basis for our cloud services, CT Impact) has so many features and customized settings that it is difficult to keep track of them all. The system’s flexibility makes it adaptable to any agency’s specific methods of operation and can be adjusted to meet any agency’s compliance standards, dialing strategies and contacting needs.

One such feature is what we call Universal Dialing Ports (or UDP’s for short). A UDP, when coupled with Dynamic Resource Allocation, allows for all dialing resources to be used in whatever dialing capacity needs attention at any given time. Here are some examples of how UDP’s could help your business:

Dialing within TCPA and FDCPA Guidlines

During our 27+ years in the ARM industry, IAT SmartDial has accumulated many regulatory compliance tools to make your contacting processes work more smoothly. Below I have highlighted the main ways our technology helps you operate within the guidelines of the TCPA and FDCPA. Contacting cell phones within TCPA guidelines: “The FCC has determined that…

Deliver Complete Answering Machine Messages—Every Time!

I suffer from interrupt-itis. I tend to cut people off so I can clarify things, when in all reality, if I just wait for the whole statement, all my questions will be answered.  It’s a real problem.  We’re researching treatments nearby.

But fear not!  The dialer is prepared for someone like me.  More to the point, the dialer is prepared for pauses in voice-mail greetings.  There’s a feature built into the dialer that many of us didn’t even realize was there.  It’s called answering machine lay-in

Unparalleled Dialing Technology

We’ve been saying it for years—Nobody does predictive dialing like IAT SmartDial—and now you’re invited to find out why in our webinar DIAL-OLOGY: A Study in True Predictive Dialing Thursday, August 21, 2:00 EDT. At IAT we’re not afraid to do things a little differently than other dialer vendors. In fact, we count on it….