Choosing a call recording solution can be intimidating. With so many features and functionality options, you may be concerned about going overboard and selecting something not required. You may even wonder if you need call recording at all. (As a collection agency, the answer to that last question is most likely YES.)
When you’re making a decision about call recording, seeking the advice of a dialing and call recording expert (like IAT) can certainly be useful, but first carefully examine your company’s recording requirements. Make sure to include your legal counsel in this discussion. Below are some of the questions you’ll need to consider:
In team sports talent isn’t everything. Good athletes must work as a team to keep the competition running smoothly and in their favor. Cohesive teams are often more successful than those relying on a few star athletes.
IAT’s Resource Allocation Team keeps your dialer running smoothly. A big part of dialing success is having adequate phone lines to accomplish your contacting goals. This is especially critical in site-premised dialers because you are limited in the number of lines available. The key is good automated phone line management. For CT Center this supervision is handled by two all-star features: ARS and DRA.
Some years ago (never mind how many), I had a boss with a really great work schedule. He would arrive promptly at 10:30 am and leave at 2:00 pm. As Mel Brooks once said, “It’s good to be the king.” After each exhausting day, my boss would say to me “If you were as efficient as me, you could leave early too.” Since he was the sole owner of the company, my verbal response was “Maybe someday I’ll be as efficient as you. Have a good night.”
To find the best game, TV, grill or car, most people look online. In fact a study released in July of this year found 80 percent of consumers begin their research for major purchases online. It makes sense. You can find reviews and first-hand experiences for pretty much any consumer product. And the star ratings are very helpful. You can make your decision long before a salesman corners you.
Site-premised dialers are well worth the investment. Flexible dialer functionality, greater security control, good long-term ROI—companies select site-premised dialers for a variety of reasons. Still the grass sometimes seems greener on the other side of the dialing fence.
Companies with site-premised dialers may wonder if a cloud-based dialer would provide more flexibility for increasing calling capacity. To some extent this is true. Site-premised dialers are traditionally limited in the number of dialing resources readily available. However, if you have IAT’s site-premised system (CT Center) you can actually have the best of both worlds.