Double Your Time

By Elise Mathews | Published: February 3, 2012

Have you ever wished you could complete one phone call while making a second phone call, and even start a third?  It would at least double the amount accomplished in the time you have.  That’s why you use a dialer, right? Your agents can then connect to only live calls and they don’t waste time with bad numbers and answering machines.

One handy IAT dialer feature that can help you double your time is the “Leave Message” button on the agent toolbar. This feature is available using Agent Access toolbar version 7.0 or higher. Read More »

Posted in Predictive Dialer | Tagged , , | Leave a comment

I’ll Try Anything Once…Except That!

By Paul Lowry | Published: January 31, 2012

Have you ever tried something new?  This could be anything from playing a musical instrument, driving a motorcycle, trying new foods, moving to a strange city, or making a career change. The list could go on and on.

It takes a lot of guts to start a company. Starting any business usually requires you to invest a great deal of money and time. There are no guarantees of success even after you spend your life savings and invest countless hours.

Many of you reading this article successfully started your own collection agencies. What were the secrets to your success? While I have never started an agency, I work with many prosperous agencies and there are some common strategies. Read More »

Posted in Debt Collection | Tagged , , , , | Leave a comment

Why give yourself a haircut?

By IAT SmartDial | Published: January 27, 2012

I lived in Taiwan for a while. I loved it, but I had to often improvise in order to meet my needs, because I learned that I was a poor traveler.

One of the ways I was the most creative was in how I got my hair cut. Bargain haircuts are not something I generally recommend for anyone who is not required to wear a helmet for their work, but in my situation, being a 6’2 blonde guy among millions of Chinese people, I would have stuck out anyway.

I started out with a set of clippers, purchased from a store whose name, when translated, means “Cheap Stuff” (I wish I were making that up). At first, I tried giving myself haircuts. If you have ever tried this, it’s very difficult. The only type of haircut I could ever successfully give myself I liked to call “The Short One,” because that was exactly what it was: one go-around with the clippers. Then, I tried to get my roommate to do it for me, and after he reluctantly agreed, it somehow managed to look just like “The Short One,” but somehow worse, as if he were clipping my hair and eating a sandwich at the same time (he was). Read More »

Posted in Debt Collection | Tagged , , , , | Leave a comment

I break it, you buy it

By Vic Groves | Published: January 24, 2012

What do you say when someone asks, “So what kind of work do you do?” Several years ago, I worked as the Operations and Data Processing Manager of a music company. My children couldn’t wrap their young minds around the concept of what I did, so they just told people I was a professional musician.

Later, while I worked as a computer programmer (not really a professional musician), it was invaluable to me when I could actually get someone else to look at my work. Of course, I would do testing to convince myself that my programs would function correctly in the “real world,” but I was too close to the software to get an objective view. I needed someone to put my programs through the wringer and use them in situations that I hadn’t even thought of. Little did I realize someday I would become that person.

Now, I break things for a living. Read More »

Posted in Predictive Dialer | Tagged , , , , | Leave a comment

Being cheap may leave you broke(n)

By Ray Fowler | Published: January 20, 2012

Over the holidays, my wife and I went to see the new Mission Impossible movie, Mission Impossible 4: Ghost Protocol. If you are familiar with the franchise, you know the movies always contain a bunch of explosions, fire and mayhem. This release is no different; Ethan Hunt is out to save the world from nuclear holocaust, and in the process several bad guys, automobiles and buildings are bludgeoned into submission.

As part of the plot, Ethan needs to scale the outer wall of the Burj Khalifa (the tallest building in the world at some 2,716 feet) to get to the buildings’ server room. Naturally, he has the latest gadget to aid in his ascent – some futuristic gloves designed to adhere to any surface – that enables him to climb the wall like Spiderman. (On a side-note, the gloves powering up sound like Iron Man turning on his palm-mounted repulsors…Perhaps we are on our way to a hybrid Superhero?) Read More »

Posted in Predictive Dialer | Tagged , , , , , , , | Leave a comment

  • Experiencing the Benefits of SmartDial

    Experiencing the Benefits of SmartDial®

  • For the latest industry and product news, click here for our SmartBlog

    Read More

  • “IAT has great people. I can’t tell you how many times I’ve called where the CSO (Customer Service Operator) has been so pleasant that it brought my stress level down. When I call IAT, it’s like I’m talking to someone I know, like a neighbor who is helping you out.”

    Donne Viau, Telephony Administrator
    MiraMed Revenue Group