It’s not a Friday, but it will definitely be casual.
IAT Sales and Support team members will compete for the tug-of-war champion of the universe (or at least the building) Tuesday, August 31.
Join the fun by voting for your winning team on IAT’s Facebook fan page. While you’re there, make sure to become a fan of IAT’s page (just use the page’s LIKE button). Then you’ll be sure to find out who wins! Read More
Imagine you run a call center and one day you walk in and find that all the cubicles have been removed and all of the agents have been let go. Does that make you smile or does it send a shiver down your spine?
It doesn’t seem too long ago that the promise of the 21st Century was one of simplicity and automation. How many of you remember being told that in the future we would have flying cars, robots, and Soilent Green food pills? It’s ten years into the “future” – the 21st Century – so where the heck is my jet pack and why do you still manage call center agents? Especially when every dialer company on the planet talks about agent-less dialing and inbound IVRs? Read More
When it comes to automated predictive dialing systems the market is flooded with players, both old and new. The offerings include dialers designed for telemarketing, collections or other industry specific designs. When deciding which predictive dialing solution makes the most sense for your collections efforts, it is important to carefully consider how a proposed solution predicts when and how to dial, in order to have a live contact on the line when your agent is ready to take the call. Read More
Utah-based Bonneville Billing & Collections uses CT Center to handle its medical and utility accounts for the Western region of the United States.
“We have many different clients in Utah, Idaho, Oregon, Washington and Wyoming,” said Jim Eastwood, Dialer Manager for Bonneville. Read More
Automation to Improve Your Asset’s Value
How are you using the time of your most expensive asset – your agents? It’s important to find ways to maximize this resource. Because broken promises tend to be an issue every collection agency must deal with, it is worth investigating how they are dealt with in relation to your agent’s time.
Keep agents focused on newer rather than easier
An agent doing payment reminder calls means less time working accounts requiring their attention. Not carefully monitored, certain agents can prioritize payment reminders too much. Focusing on what is perceived as “easier money” to collect means lost opportunities elsewhere.
To mail or message?
Mailing payment reminders may save time out of your agent’s day – however, the cost of postage may not make this an attractive long term option. Read More »