Category Archives: Agents

I hate spam.

By Jenna Bowman | Published: April 24, 2012
Sometimes the internet is really irritating, especially spam in my email inbox. Uggh. I wish people had better things to do than send me useless, irrelevant junk. Thank goodness for spam filters! A couple months ago, IAT upgraded its mail system and we all began receiving no less than 20 pieces of junk mail each [...]
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Agent Cloning

By Paul Lowry | Published: March 30, 2012
Do you know a person who seems to have every aspect of their lives totally pulled together? You know the one who has everything just fall into place for them? It doesn’t seem to matter what it is—sports, careers, jobs, schooling their social life—they seem to excel at everything and anything they do. We all [...]
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Advice from the sidelines: How to win the game of collecting

By Paul Lowry | Published: December 16, 2011
Have you ever asked yourself, am I using my agents effectively? Here is some advice that you may receive from some agency managers: “Put agents on the dialer at 8:00 a.m. They can have a 5 minute potty break at 10:00 a.m. and lunch break from noon to 1:00 p.m. Then get them back on [...]
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The Thomas Jefferson in Each of Us

By IAT SmartDial | Published: September 9, 2011
Thomas Jefferson had a passion for purchasing fine wine and foreign luxuries on credit. His insatiable wants, coupled with failed business speculation left him more than $107,000 in debt when he died. So, his large estate, which included 130 slaves, was auctioned off to pay his creditors. The concepts of debt and debt collection are [...]
Also posted in Automation, Business, Debt Collection | Leave a comment

Living in a “finger tip” society

By Dave Rudd | Published: August 31, 2011
When I was a kid, life was less complicated and seemed to move at a much slower pace. For example, if I wanted to talk to a buddy, I had to go to his home or call him on the phone. I couldn’t text, tweet or email him. If I wanted to watch a movie, [...]
Also posted in Collection Manager, Customer Support, Dialer Experience | Leave a comment

  • Experiencing the Benefits of SmartDial

    Experiencing the Benefits of SmartDial®

  • Superior support comes standard with every SmartDial®

    IAT Support

  • “[With Universal Dialing Ports] it’s like having 30 extra collectors taking calls. We did department research and discovered that out of 250 calls, we only collect on one account. I couldn’t do what I do without those 30 lines and being able to make thousands of calls a day. At times it’s almost like an inbound center. Sometimes I have to back off and use less, because I have a few people out.”

    Julie Crable, Corporate Collections Supervisor
    QC Holdings, Inc.