Agents | IAT SmartDial® Solutions

Category archive: Agents

Call Transfers the Easy Way

Think back 20-25 years with me.  I remember the days when, at the beginning of every month, I sat down with the check book and a stack of bills. I manually wrote out a check for each—house payment, utilities, car payment, etc.—stuffed it in an envelope, stamped and mailed it. Now days there are very…

Management tools for directing your agents

For 50 years I have enjoyed a love for live dramatic, comedic and musical theater as a patron, actor, singer, dancer, producer, director, music director and set builder. I understand what goes into a successful production and how my specific assignment fits into the overall picture. A cast, crew and production staff must work together…

Call Results make a difference in your dialing strategy

There is a lot of talk about efficient dialing technology and the importance of generating outbound calls for your agents to field, but the next step is often forgotten. Determining the follow-up action for agents (and the dialer) to take is key to your successful collection process. IAT’s dialing technology utilizes call results to help…

IAT SmartDial—unlike any other dialer

I remember when I was a teenager riding around in my car listening to a cassette tape of Steve Martin’s “A Wild and Crazy Guy.” He had some good advice for men who were sick of blending in and smelling the same as everyone around him. The line goes, “That’s why I wear ‘Tuna Fish…

Start with the basics: understand and utilize your dialing tools

A few weeks ago I had a reunion with my business associate, John, and my former coach, Ron, from yesteryear. Most of the conversation was about the good ol’ days and what we are currently doing—it all came down to the same handful of fundamentals in life and business that always seem to work for us….

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