Category archive: Automation
Dueling Dialers
In recent posts, we’ve compared true/dynamic predictive dialing and static dialing. A key difference between the two is who paces the dialer—who determines how many phone lines are used each time the dialer attempts to reach a live contact. With static dialing, it’s the manager. With true predictive dialing (also called dynamic predictive dialing), it’s…
Account updates needed—five seconds ago!
Do you make frequent online purchases? It seems like my husband is ALWAYS ordering something. He loves how fast and convenient it all is—the store is always open and confirms your order right away. And if you’re ordering the LAST of something, the website seems to know that, too. Likewise convenient payment options in collections…
What’s in a name?
Years ago, I enjoyed a catchy advertising campaign that asked “What’s in a name?” One of the most memorable commercials featured a young man sitting on a bed lamenting that he couldn’t get any babysitting jobs. He reasoned that he was great with kids and had references “out the wazoo.” His name—Freddy Krueger—displayed as the…
The tools for collecting
There are a few important tools for successfully collecting debt. Turns out, your agents probably already have them! Think about it—people were collecting debt long before the invention of computers or telephones, let alone computer telephony. People still owed money and creditors successfully collected those debts. Technology like predictive dialing doesn’t give agents those skills—the…
3 Reasons to use Inbound Blending
Keeping agents busy and productive is the goal of every predictive dialer manager. Today’s technology helps to make obtaining that goal a little easier. Increase agent productivity. One tool that IAT offers is the ability to blend inbound calls with predictive dialer/ outbound calls, which provides agents a steady stream of calls.