Category Archives: Automation

Were You Going Upstairs or Downstairs?

By Jeryl Smith | Published: January 17, 2012
As the old saying goes, “You know you’re getting old when you are going upstairs or downstairs, stop halfway and then can’t remember if you were going up or down.” Do you ever forget to buy the parts to fix the leaky faucet, schedule the carpet cleaner, call the day care center to notify them [...]
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Feeling Excluded?

By Elise Mathews | Published: November 22, 2011
Sometimes being excluded isn’t a bad thing. I personally like to be excluded from certain conversations and from telemarketing calls. Excluding certain calls from your calling lists is also something I look at as being a good thing. You wouldn’t want to call an account that’s under legal review. Or you wouldn’t want the dialer [...]
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Wanted: Remote controlled teenagers

By Paul Lowry | Published: November 15, 2011
Do you ever wish that you could automate certain things in your life, but can’t because sometimes those things rely on another human beings, doing what you want, when you want? For instance, I tried for years to automate my teenagers to clean their rooms. I did not care when or how they cleaned. Just [...]
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From rotary phones to holograms!

By Randy Cooper and Dave Rudd | Published: October 28, 2011
Aaaahhhhhh, the good old days! Don’t you just love getting together with your childhood buddies and reminiscing about school, summers, sports, movies, music, camping, golf, etc? We certainly do. We also enjoy reminiscing about the “good old days” of the collection industry. Do you remember? • Green sheets housed your handwritten call notes and promise-to-pay [...]
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IAT Speaking your language

By Jenna Bowman | Published: October 21, 2011
I have always had a love of languages. When I was only 5 years old my dad taught me to count in Japanese. He began by scratching his leg and saying “itchy knee,” demonstrating the pronunciation for “1, 2.” It wasn’t until high school when I took my first French class that I discovered a [...]
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  • "Upon implementation of CT Center, our collectors went through 3 stages, Resistance, Acceptance and Dependence. Now we have to actually kick them off the dialer at least a few hours of the day just so they can work other accounts in their collector queues. They are 'Dialer’ addicts!”

    Don Wright, SVP of Operations
    The Outsource Group