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Category archive: Business

75th ACA International Convention Recap

I had a great time in Chicago last week. The ACA International Expo was everything I anticipated it would be and more. A few of the highlights for me were the opening ceremonies, awesome speakers, and catching up with my entourage—you know who you are! Our outgoing president, Leslie Bender, was everywhere this year as…

What I Like About the Annual ACA Expo

I always look forward to attending and participating in the ACA International Convention each year. This year will mark the 75th anniversary of ACA and I am very proud of this and that fact that IAT SmartDial® (an Enghouse Interactive company) has been a participating Vendor in ACA for the last three decades.

Check out the Contact Center Services from Enghouse Interactive

We’ve been saying it for years: Nobody does Predictive Dialing like IAT. Our R&D team is dedicated to developing outbound dialing technology that is in a league of its own. SmartDial® solutions are built on our unique predictive dialing algorithm and incorporate productivity-improving concepts such as Dynamic Resource Allocation and Automated Resource Sharing to deliver…

Cutting corners on compliance can cause catastrophe

A few years ago a Chinese high-speed train crashed killing 40 people and injuring nearly 200. It was reported that the crash occurred because the builders of the train were rushed to complete the major undertaking in a ridiculously short period of time. Proper testing and safety testsmoon.com protocols were ignored in an attempt to…

3 Business tips I learned from my daughter’s friends

Yes, you can learn from the good examples of teenage girls—you just have to find the right kind of teenager. This summer I was lucky to spend four days in the great outdoors helping out at a religious Girls’ Camp located in the mountains surrounding the Salt Lake Valley. Twenty-two young women—ages 12 to 18…

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