Call Center Products | IAT SmartDial® Solutions

Category archive: Call Center Products

Call Transfers the Easy Way

Think back 20-25 years with me.  I remember the days when, at the beginning of every month, I sat down with the check book and a stack of bills. I manually wrote out a check for each—house payment, utilities, car payment, etc.—stuffed it in an envelope, stamped and mailed it. Now days there are very…

Universal Dialing Ports to the Rescue!

Over the years I have learned that CT Center (IAT’s site-premised system and the basis for our cloud services, CT Impact) has so many features and customized settings that it is difficult to keep track of them all. The system’s flexibility makes it adaptable to any agency’s specific methods of operation and can be adjusted to…

Unparalleled Dialing Technology

We’ve been saying it for years—Nobody does predictive dialing like IAT SmartDial—and now you’re invited to find out why in our webinar DIAL-OLOGY: A Study in True Predictive Dialing Thursday, August 21, 2:00 EDT. At IAT we’re not afraid to do things a little differently than other dialer vendors. In fact, we count on it….

Automate your dialing strategy with Calling Periods

I love to cook, and I enjoy our new gas range and oven. Turn on a range burner and it quickly heats up to the desired level. Turn it off and it cools down quickly, too. Set the oven temperature and it beeps when that temperature is reached so you can put in your cake…

Why are you not using your dialer?

Most of us are guilty of buying something we are sure we’ll use, something that will improve our lives in some way or another.  These purchases can range from inexpensive gadgets to big ticket items that require a significant investment. I have to admit I am guilty of this.  Unfortunately for me, my purchases fall…

Menu