Call Recording | IAT SmartDial® Solutions

Category archive: Call Recording

TCPA Declaratory Ruling: How it affects you

The FCC’s July 10th Declaratory Ruling on the TCPA has agencies concerned about contacting accounts via cell phone numbers. Some of the interpretations offered by the FCC have brought more confusion than clarification.  During the ACA International Expo in Boston last week, ACA International General Counsel Robert Foehl and CEO Patrick Morris explained what these…

Dialing within TCPA and FDCPA Guidlines

During our 27+ years in the ARM industry, IAT SmartDial has accumulated many regulatory compliance tools to make your contacting processes work more smoothly. Below I have highlighted the main ways our technology helps you operate within the guidelines of the TCPA and FDCPA. Contacting cell phones within TCPA guidelines: “The FCC has determined that…

Start with the basics: understand and utilize your dialing tools

A few weeks ago I had a reunion with my business associate, John, and my former coach, Ron, from yesteryear. Most of the conversation was about the good ol’ days and what we are currently doing—it all came down to the same handful of fundamentals in life and business that always seem to work for us….

Which call recording solution should you choose?

Choosing a call recording solution can be intimidating. With so many features and functionality options, you may be concerned about going overboard and selecting something not required. You may even wonder if you need call recording at all. (As a collection agency, the answer to that last question is most likely YES.) When you’re making…

Collection Industry Superheroes

Do you ever wish Superheroes actually existed? Just think about it…We’d have someone possessing super-human strengths, powers and tools to protect and defend us from the evils of the world. A Superhero protecting the collection industry from its own villains and bullies would be awesome! In the absence of aliens from Krypton, radioactive spider bites…

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