Category archive: Collection Legalities
Ragin’ Battles
In 1964 Bob Dylan released his third album; the title track was “The Times They Are A-Changin.” (I was never a Bob Dylan fan; too much bad news and bad times for me and never mind that he can’t sing.) Anyway, this song came to mind when I started thinking about how the passage of…
IAT Compliance—Steps to Success
If you’re going to be a dialing technology expert in the collections industry, you’ve got to do your homework! While IAT will never take the place of your legal counsel—since we are not legal counsel—we do work hard to be an outstanding resource for dialing and related compliance issues. Below are some of the steps…
Listening in: Benefits of call monitoring
Manager Center provides excellent tools for visually monitoring collector activity both historically and in real time. However, there are times when a display of dialer activity is not enough. Sometimes a manager needs to actually hear or participate in the conversation between the agent and debtor for the purposes of training, mentoring, verifying compliance or…
Honesty, Integrity, and Compliance
What character trait do creditors want from collecting their un-collectables? Creditors want collectors with the same integrity that they possess. What can a dialer company offer their customers to help them collect those un-collectables? You guessed it! They can offer products with the same integrity the creditors expect. How can a dialer company provide such…
Collection Industry Superheroes
Do you ever wish Superheroes actually existed? Just think about it…We’d have someone possessing super-human strengths, powers and tools to protect and defend us from the evils of the world. A Superhero protecting the collection industry from its own villains and bullies would be awesome! In the absence of aliens from Krypton, radioactive spider bites…