Collection Policies | IAT SmartDial® Solutions - Part 3

Category archive: Collection Policies

How to juggle like a clown

Managing a debt collection operation is like running a 3 ring circus for a Ringmaster. How would you handle all those lions, elephants and tightrope-walkers? Well, what I’d do is hire a lot of clowns to run each ring. Obviously, I am kidding. My circus would be as clown-free as possible. And certainly no clowns…

Advice from the sidelines: How to win the game of collecting

Have you ever asked yourself, am I using my agents effectively? Here is some advice that you may receive from some agency managers: “Put agents on the dialer at 8:00 a.m. They can have a 5 minute potty break at 10:00 a.m. and lunch break from noon to 1:00 p.m. Then get them back on…

Compliance issues to look for in 2012

I read with interest the white paper “The Future of Compliance for the Debt Collection Industry.”  The following are a few quotes from this paper that I found most interesting. I hope they get you thinking about your compliance plans in 2012! “The global financial crisis that officially began in the fall of 2008 ushered…

Chalk one up for the ARM industry!

Finally someone (a judge) has taken an unbiased look at a lawsuit aimed at a collection agency for alleged TCPA and FDCPA violations. From all appearances, the Judge in the 4th Circuit took a close look at the alleged infractions and the intent of the TCPA and FDCPA and ruled in the collection agency’s favor….

My political representatives didn’t know about H.R. 3035 until I told them.

This past week, I participated in ACA International’s Fly-In to D.C. to visit with my State Representatives about H.R. 3035 (updates to the TCPA allowing the use of dialers when calling cell phones). I must admit that I was slightly nervous. I’ve written them letters, emails and even made phone calls, but I’ve never sat…

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