Compliance | IAT SmartDial® Solutions

Category archive: Compliance

IAT SmartDial—unlike any other dialer

I remember when I was a teenager riding around in my car listening to a cassette tape of Steve Martin’s “A Wild and Crazy Guy.” He had some good advice for men who were sick of blending in and smelling the same as everyone around him. The line goes, “That’s why I wear ‘Tuna Fish…

The key to the whole message is listening

You get what you paid for…or at least you’re supposed to. You wouldn’t expect a store to sell you half a pair of jeans or an optometrist to provide half a pair of glasses. It can be frustrating not getting what you need or asked for. You probably wouldn’t settle for half, but would expect…

Call cell phones with confidence

The collection industry knows calling a cell phone with an automated dialer can mean a potential lawsuit if it’s without specific permission (usually called “prior express consent”). Add to the nightmare differing judicial interpretations of the TCPA and FDCPA concerning what is allowed. Then throw in the opinions of agency managers, industry consultants and technology…

Choose the picky dialer

I don’t eat out much. It can be expensive, but I’m also very picky when choosing restaurants—I just don’t want to go anywhere. Tasty food and affordable prices are critical, of course. Short wait times, a decent atmosphere and servers who are attentive without being overly disruptive are also important considerations. I believe it’s good…

Which call recording solution should you choose?

Choosing a call recording solution can be intimidating. With so many features and functionality options, you may be concerned about going overboard and selecting something not required. You may even wonder if you need call recording at all. (As a collection agency, the answer to that last question is most likely YES.) When you’re making…

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