Category Archives: Collection Manager
60,000 hours, no wonder I’m a little tired.
According to Malcolm Gladwell, author of Tipping Point, Blink, and Outliers, there’s a rule of thumb you can reference when determining whether or not you’re dealing with an expert: It’s called the 10,000 hour rule. The principle behind the 10,000 rule is that “greatness requires enormous amounts of time.” Ten thousand hours? Shoot, that was [...]
Also posted in Collection Industry, Dialer Experience Tagged 000 hour rule, 10, ACA, ACT, Collections Manager, expert, FCC, FDCPA, FTC, LEG, NARCA, NB, NSF, PIF, POE, RES, SIF, TCPA Leave a comment
Write your own Collections Symphony
Have you ever appreciated how many songs there are in the world? There are billions upon billions of different songs, and more are written every day. Sure, some may share a few qualities or sound similar, but no two songs are exactly the same. How can this be when every song must be built from [...]
Wanted: Remote controlled teenagers
Do you ever wish that you could automate certain things in your life, but can’t because sometimes those things rely on another human beings, doing what you want, when you want? For instance, I tried for years to automate my teenagers to clean their rooms. I did not care when or how they cleaned. Just [...]
Also posted in Automation, Collection Industry, Debt Collection, Dialer Experience, Predictive Dialer Tagged agent breaks, agent usage time, Automation, call coaching, call conferencing, call recording, call routing, CTC messaging, dialing mode, passive, power, predicitve dialer, preview, real-time monitoring Leave a comment
The Secret to IAT’s predictive success: predictive algorithms explained
I am a computer programmer. If you ask me a technical question, be prepared for a very complicated answer. Occasionally, I get requests for a white paper about our predictive algorithms. While working on this post, I attempted to explain some finer points of the predictive algorithm calculations to one of our marketing team members. [...]
Also posted in Collection Industry, Debt Collection, Dialer Experience, Predictive Dialer Tagged low hit rates, predictive algorithms, transfer rate Leave a comment
Predictive Algorithms Prevent Holes in Your Collections Business