Agent Supervision | IAT SmartDial® Solutions

Category archive: Agent Supervision

Management tools for directing your agents

For 50 years I have enjoyed a love for live dramatic, comedic and musical theater as a patron, actor, singer, dancer, producer, director, music director and set builder. I understand what goes into a successful production and how my specific assignment fits into the overall picture. A cast, crew and production staff must work together…

IAT SmartDial—unlike any other dialer

I remember when I was a teenager riding around in my car listening to a cassette tape of Steve Martin’s “A Wild and Crazy Guy.” He had some good advice for men who were sick of blending in and smelling the same as everyone around him. The line goes, “That’s why I wear ‘Tuna Fish…

Monitoring your Dailer Agents Step 1: Install Manager Center

Like many women, I’m a nosy person. I like to check in on everybody, spy on them if you will. I don’t see it as a bad thing, for the most part. Manager Center can be a useful tool for this “spying.” You can watch your agents, watch your lists, and listen in on your…

Use your dialer gadgets

I’m not a big fan of most kitchen gadgets and fancy appliances. Oh sure, give me a spatula, a whisk and a standard mixer—that’s great. But don’t ask me if I want a bread maker, a rice maker, a juicer, a breakfast sandwich maker or a toaster that can also cook your eggs 3 different…

How to keep your dialer agents on track

My wife races sled dog teams. One of her lead dogs, Toto, is very stubborn. Sometimes Toto decides she wants to go in the wrong direction. She’ll speed up as the team approaches a turn to pass it before the driver realizes. When the route gets changed, Toto will sometimes insist on using the old…

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