Category Archives: Collection Industry
If Time Is Money, Then Efficiency Is Profit.
This is a guest blog post from CDS Software. As we navigate the most impactful economic downturn the ARM industry has experienced, it’s important that efficiency be the ultimate litmus test for operational decisions. Efficiency-focused agencies realize increased productivity and greater profits. Developing an efficiency-focused culture requires a top down approach. Upper management needs to [...]
Posted in Collection Industry Tagged ARM industry, efficiency, Efficient People, KPI, productivity, technology Leave a comment
60,000 hours, no wonder I’m a little tired.
According to Malcolm Gladwell, author of Tipping Point, Blink, and Outliers, there’s a rule of thumb you can reference when determining whether or not you’re dealing with an expert: It’s called the 10,000 hour rule. The principle behind the 10,000 rule is that “greatness requires enormous amounts of time.” Ten thousand hours? Shoot, that was [...]
Also posted in Collection Manager, Dialer Experience Tagged 000 hour rule, 10, ACA, ACT, Collections Manager, expert, FCC, FDCPA, FTC, LEG, NARCA, NB, NSF, PIF, POE, RES, SIF, TCPA Leave a comment
Red or Russet?
This happens to me a lot. I go to the grocery store to buy something, let’s say potatoes, and I forget if I was supposed to get red potatoes or russet potatoes. So I get out my handy dandy cell phone and call my wife’s cell phone, which obviously rings a few times and then [...]
Also posted in Dialer Experience, Predictive Dialer Tagged Address Lists, CT Center, CT Impact, dial one number, IAT dialer, IAT Support Team, multiple phone number control Leave a comment
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