Category Archives: Customer Support
I break it, you buy it
What do you say when someone asks, “So what kind of work do you do?” Several years ago, I worked as the Operations and Data Processing Manager of a music company. My children couldn’t wrap their young minds around the concept of what I did, so they just told people I was a professional musician. [...]
Write your own Collections Symphony
Have you ever appreciated how many songs there are in the world? There are billions upon billions of different songs, and more are written every day. Sure, some may share a few qualities or sound similar, but no two songs are exactly the same. How can this be when every song must be built from [...]
Living in a “finger tip” society
When I was a kid, life was less complicated and seemed to move at a much slower pace. For example, if I wanted to talk to a buddy, I had to go to his home or call him on the phone. I couldn’t text, tweet or email him. If I wanted to watch a movie, [...]
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Taking the training wheels off
Understanding the language of the collection industry is difficult at first. It’s like riding a bike – first you need training wheels, then you learn to balance with a parent holding onto the seat. As most of you know, if you don’t get it, you will quickly crash and burn. This is the same in [...]
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