Dialer Strategies | IAT SmartDial® Solutions

Category archive: Dialer Strategies

Improve your Outbound Contact Experience

To the ARM industry dialing is a core functionality, but until recently, the rest of the contact and call center world has been primarily focused on inbound. Now, inbound customer service contact centers are using outbound to differentiate their business. The goal to create effortless customer service and a smoother customer journey has evolved to…

Customize your dialing strategy with Alternate Results

In his autobiography, Henry Ford wrote, “Any customer can have a car painted any color that he wants so long as it is black.” The reason for this was likely efficiency on the assembly line, which mandated black for its quicker drying time. This is really similar to the idea of “one size fits all.”…

Call Results make a difference in your dialing strategy

There is a lot of talk about efficient dialing technology and the importance of generating outbound calls for your agents to field, but the next step is often forgotten. Determining the follow-up action for agents (and the dialer) to take is key to your successful collection process. IAT’s dialing technology utilizes call results to help…

Invest time in your Dialing Campaign Templates

Years ago I worked in the construction industry. I helped build homes, office buildings, remodeled a 100 plus year-old theater and even put an addition on the Carl Hayden Visitors’ Center at Glen Canyon Dam. (It’s a totally different story, but the visitor centercanada goose MonteBello Parka hangs over the edge of Glen Canyon. The…

Let everyone enjoy your time off more—try automated list building

Most people I know enjoy taking some vacation time. I have mixed feelings about taking vacation. I enjoy the break from work and spending the time with my family. However, I recognize there’s a Dark Side to vacations. When I get back, I have to catch up on things that piled up while I was…

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