Dialer Tips | IAT SmartDial® Solutions

Category archive: Dialer Tips

Improve your Outbound Contact Experience

To the ARM industry dialing is a core functionality, but until recently, the rest of the contact and call center world has been primarily focused on inbound. Now, inbound customer service contact centers are using outbound to differentiate their business. The goal to create effortless customer service and a smoother customer journey has evolved to…

Customize your dialing strategy with Alternate Results

In his autobiography, Henry Ford wrote, “Any customer can have a car painted any color that he wants so long as it is black.” The reason for this was likely efficiency on the assembly line, which mandated black for its quicker drying time. This is really similar to the idea of “one size fits all.”…

IVR Messaging: The Dialer Multi-Tool

The Interactive Communications (IC) portion of the dialer can be a wonderful thing. I love that you can just set it up to run then let it work on its own. You don’t have to babysit the dialer. I also like to think of it as the dialer multi-tool—it is capable of so many things….

Start with the basics: understand and utilize your dialing tools

A few weeks ago I had a reunion with my business associate, John, and my former coach, Ron, from yesteryear. Most of the conversation was about the good ol’ days and what we are currently doing—it all came down to the same handful of fundamentals in life and business that always seem to work for us….

Invest time in your Dialing Campaign Templates

Years ago I worked in the construction industry. I helped build homes, office buildings, remodeled a 100 plus year-old theater and even put an addition on the Carl Hayden Visitors’ Center at Glen Canyon Dam. (It’s a totally different story, but the visitor centercanada goose MonteBello Parka hangs over the edge of Glen Canyon. The…