Category archive: Dialer Experience
The Flux Capacitor of True Predictive Dialing
If I had a superpower I would choose time travel, like Hiro Nakamura who bends time and space in the TV Series Heroes. I’d love living in a different time period, where everyday life was a little simpler. And who wouldn’t enjoy having that omniscient feeling of knowing what the future holds while everyone else…
Compliance Capable: Tailored to your comfort level
IAT has been in the predictive dialer business, focused on collections, for over 26 years. During that time there have been many changes in the rules and regulations involved in policing the use of predictive dialing and IVR messaging technology. It seems most regulations are designed to protect the debtor rather than the person or…
The secret of the Masters
I like to paint. As with anything I enjoy pursuing, (my work, developing a skill or other life-quests) there are specific principles I try to follow to achieve desired results. These principles are just as applicable in business and debt collection as creating a work of art. So please forgive me for making another analogy between…
Phone Smarts
I wish I had received some training after buying my last cell phone, just so I could feel a bit smarter than my smart phone. Instead, I had to muddle through on my own, learning mostly by trial and error. On the way, my new phone and I went through some “counseling” because it refused…
The REAL scary story
With Halloween just around the corner, we decided to treat you to a spook-tacularly creepy story.* Once upon a time there were two brothers: Sam, the boy-next-door little brother, and Michael, the quintessential, edgy teenager. Sam, Michael and their mom move down the California coast to live with Grandpa. Right away, Sam seeks out his…