Category Archives: Dialer Experience

Use Your Time Wisely

By Elise Mathews | Published: January 4, 2012
We have a limited amount of time in this world. We have to squeeze in as much as possible, determine what is most important and make the best of the time we have. The same is true for your dialing technology’s time. As a big part of a collections strategy, it’s best to get the [...]
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Feinting Can Be a Good Thing

By Ray Fowler | Published: December 13, 2011
In any type of sporting event, the participant or team is going to be looking for a competitive advantage. For example, a pitcher will throw fast balls, curves and change-ups to confuse the batter. A fly fisherman will try a Woolley-Bugger one time and a nymph the next. The participants will feint one way and [...]
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Missed the dialer training target?

By Ray Fowler | Published: December 1, 2011
To the IAT customers NOT in attendance at this year’s National Training Conference: You missed out! Not only did you miss the breathtaking location (Hot Springs, Virginia), you also missed invaluable conference sessions and peers ready to give you dialer tips to help you collect more debt (and therefore make more money). See what some [...]
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Wanted: Remote controlled teenagers

By Paul Lowry | Published: November 15, 2011
Do you ever wish that you could automate certain things in your life, but can’t because sometimes those things rely on another human beings, doing what you want, when you want? For instance, I tried for years to automate my teenagers to clean their rooms. I did not care when or how they cleaned. Just [...]
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The Secret to IAT’s predictive success: predictive algorithms explained

By Randy Cooper | Published: November 11, 2011
I am a computer programmer. If you ask me a technical question, be prepared for a very complicated answer. Occasionally, I get requests for a white paper about our predictive algorithms. While working on this post, I attempted to explain some finer points of the predictive algorithm calculations to one of our marketing team members. [...]
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  • “IAT Support is top-notch. You couldn’t ask for finer people when you have a problem. On a scale from 1–10, I’d give it a 20. It doesn’t matter what challenge you throw at them, they’ll get it fixed.”

    Kevin Cochran, Collection Manager
    Works & Lentz, Inc.