Category Archives: Industry News

Acronym City!

By Dave Rudd | Published: December 28, 2011
Recently, I was sitting next to our new ACA International CEO, Patrick Morris, and I asked him how he was adjusting to our industry and the new job. He said something similar to this, “I’m learning a lot each and every day. There is so much to learn, but I’m having fun.” So much to [...]
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Compliance issues to look for in 2012

By Dave Rudd | Published: December 9, 2011
I read with interest the white paper “The Future of Compliance for the Debt Collection Industry.”  The following are a few quotes from this paper that I found most interesting. I hope they get you thinking about your compliance plans in 2012! “The global financial crisis that officially began in the fall of 2008 ushered [...]
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My political representatives didn’t know about H.R. 3035 until I told them.

By Dave Rudd | Published: November 9, 2011
This past week, I participated in ACA International’s Fly-In to D.C. to visit with my State Representatives about H.R. 3035 (updates to the TCPA allowing the use of dialers when calling cell phones). I must admit that I was slightly nervous. I’ve written them letters, emails and even made phone calls, but I’ve never sat [...]
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What makes YOUR Business Successful?

By Dave Rudd | Published: September 14, 2011
I recently read a blog that started with a question similar to this, “What is the most important expense to track in order to help my business be successful?”  As I thought about this, I found that in order to answer the question for myself I needed to start by asking another key question. “How [...]
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Turbulent Storms

By Dave Rudd | Published: May 6, 2011
Last week I experienced one of the more turbulent airline flights I’ve ever taken.  I was on my way to attend the FTC Debt Collection Technology Workshop in Washington D.C.  While waiting for a tornado to pass below so we could land safely, I wondered if this storm was an ominous omen to the upcoming [...]
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  • “[With Universal Dialing Ports] it’s like having 30 extra collectors taking calls. We did department research and discovered that out of 250 calls, we only collect on one account. I couldn’t do what I do without those 30 lines and being able to make thousands of calls a day. At times it’s almost like an inbound center. Sometimes I have to back off and use less, because I have a few people out.”

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    QC Holdings, Inc.