Ivr Messaging | IAT SmartDial® Solutions

Category archive: IVR Messaging

Call Transfers the Easy Way

Think back 20-25 years with me.  I remember the days when, at the beginning of every month, I sat down with the check book and a stack of bills. I manually wrote out a check for each—house payment, utilities, car payment, etc.—stuffed it in an envelope, stamped and mailed it. Now days there are very…

IVR Messaging: The Dialer Multi-Tool

The Interactive Communications (IC) portion of the dialer can be a wonderful thing. I love that you can just set it up to run then let it work on its own. You don’t have to babysit the dialer. I also like to think of it as the dialer multi-tool—it is capable of so many things….

Start with the basics: understand and utilize your dialing tools

A few weeks ago I had a reunion with my business associate, John, and my former coach, Ron, from yesteryear. Most of the conversation was about the good ol’ days and what we are currently doing—it all came down to the same handful of fundamentals in life and business that always seem to work for us….

Who is it? Use right party identification to find out.

Do you ever wonder if your IVR messages are being received by the correct person? IAT has several dialogues that require the listener identify themselves as the right party before the dialer will speak its message or take another action. Consequently, you can be more confident in your message recipient.

Efficient dialing requires a team effort

In team sports talent isn’t everything. Good athletes must work as a team to keep the competition running smoothly and in their favor. Cohesive teams are often more successful than those relying on a few star athletes. IAT’s Resource Allocation Team keeps your dialer running smoothly. A big part of dialing success is having adequate…