Category Archives: IVR Messaging

Feinting Can Be a Good Thing

By Ray Fowler | Published: December 13, 2011
In any type of sporting event, the participant or team is going to be looking for a competitive advantage. For example, a pitcher will throw fast balls, curves and change-ups to confuse the batter. A fly fisherman will try a Woolley-Bugger one time and a nymph the next. The participants will feint one way and [...]
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Me Want COOKIE!

By Kendra Fugal | Published: November 4, 2011
If I had to choose a Sesame Street® character to be, I would be Cookie Monster. I already spend so much time thinking about and suggesting cookies as a suitable fix to everybody’s problems that it wouldn’t be much of a leap. Having a bad day? How about a cookie? Sick? A cookie will definitely [...]
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Lists-R-Us – The miracle of computers – A nightmare eliminated

By Jeryl Smith | Published: September 30, 2011
Some people call them campaigns. Some call them lists. We call them the lifeblood of collection efforts. Collecting without computers: A paper trail nightmare! Now, collectors rely on computers to help them organize their work load. But before computers, what a nightmare it was to keep track of jack dates and follow up contacts and [...]
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Broadcast Messaging vs. Predictive Dialing: Which is right for my organization?

By Dave Rudd | Published: March 31, 2011
The reasons for choosing either Broadcast Messaging and/or Predictive Dialing solutions are varied and also highly personal to how you run your organization. Below are some of the more popular reasons for each solution: Broadcast Messaging Encourages debtor/customer inbound calls to your office Works well without collectors being involved Options for debtor/customer to transfer to [...]
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Reports: Are you using them to improve your dialer strategies?

By Kendra Fugal | Published: March 23, 2011
How do you determine the effectiveness of your calling campaigns? Amount of debt collected? A report or two? A gut feeling? Reports are a valuable tool for evaluating your calling strategies, both long-term and on-the-fly. Analyzing the data can give you the best indication of how well your lists and/or agents are doing. But the hardest part may be deciding where to start.
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