Category archive: Predictive Dialer
Dialer Diet—Steps to an effective cloud-dialing plan Part 2
Whether you have 4 agents, 40 or 400, investing in dialing technology will increase your productivity and collecting power. However, if you’re not paying attention, you may get sticker shock when your bill arrives at the end of the month. In an earlier post, I addressed the importance of making a dialer budget—and sticking to…
Predictive Guessing v. True Predictive Dialing: avoid inferior dialing solutions
Nine years ago when I started working for IAT, I assumed that other dialer vendors offered very similar products. Recently, I’ve had several conversations with prospects that showed how IAT is far ahead of the competition. When I demonstrate IAT’s dialing technology, I like to ask the individual about the technology they’re currently using, so…
Score More with Predictive Dialing
When I was younger (much younger), my life was mostly consumed with playing one sport or another. Unlike today, we played sports in seasons—football in the fall, basketball in the winter, track in the spring, and baseball in the summer. I’m sure I would have squeezed soccer in there, too but it wasn’t a popular sport back…
The tools for collecting
There are a few important tools for successfully collecting debt. Turns out, your agents probably already have them! Think about it—people were collecting debt long before the invention of computers or telephones, let alone computer telephony. People still owed money and creditors successfully collected those debts. Technology like predictive dialing doesn’t give agents those skills—the…
Not all Predictive Dialers are created equal
Predictive dialer technology isn’t all the same: Using predictive dialing technology is a very effective way to increase your agent’s talk time. However, not all predictive dialing technology gives you the same contacting results; it all depends on the dialer’s approach to obtaining phone calls. Many predictive dialing solutions provide static resource allocation for all…