Predictive Dialer | IAT SmartDial® Solutions - Part 3

Category archive: Predictive Dialer

Stop wasting your dialer agents’ time

I hate wasting time. If I have five minutes, I’ll find a way to use it productively. There is so much to get done, I can’t afford to be lazy. Every second counts. When it comes to a call center’s productivity, every second counts, too. In an agent’s workday, a few seconds wasted here and…

The “Big 3″ Dialing Elements for Success

I love yoga. I think it is one of the best workouts available for all-around fitness. Though it looks simple, yoga’s biggest benefit and challenge comes from combining the “Big 3” fitness components: Strength, Flexibility, and Endurance. Strength and balance are required to stay in each pose (asana).  Flexibility is crucial for moving in unfamiliar…

The strongest link can be your dialer technology

A chain really is only as strong as its weakest link. Likewise, hiring the right people goes a long way to aiding your agency’s success, but even the best agents can only do so much while relying on ill-equipped technology. Your predictive dialer campaign’s success hinges on two criteria 1) the ability to provide a…

Dialer—You’re Hired!

When you need a new agent, you probably look for the best. Someone who is patient, persistent, accurate, polite, rule-abiding, enthusiastic. Someone able to professionally and quickly handle any situation they encounter. You never know what will happen when you contact an account, so you need agents ready to handle just about anything. We often…

Smoother contacting process with your dialer

New accounts are full of possibility—the possibility of full payment, partial payment or nothing at all. I’m feeling optimistic today, so I would like to think about all the good possibilities. Using a dialer can’t guarantee a payment, but if used effectively, the technology will definitely speed up the whole process.

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