Category Archives: Reports

Reports: Are you using them to improve your dialer strategies?

By Kendra Fugal | Published: March 23, 2011
How do you determine the effectiveness of your calling campaigns? Amount of debt collected? A report or two? A gut feeling? Reports are a valuable tool for evaluating your calling strategies, both long-term and on-the-fly. Analyzing the data can give you the best indication of how well your lists and/or agents are doing. But the hardest part may be deciding where to start.
Also posted in Collection Industry, IVR Messaging, Predictive Dialer | Leave a comment

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