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		<title>10 questions to answer before buying your next dialing technology</title>
		<link>http://www.iatsmartdial.com/2012/05/15/10-questions-to-answer-before-buying-your-next-dialing-technology/</link>
		<comments>http://www.iatsmartdial.com/2012/05/15/10-questions-to-answer-before-buying-your-next-dialing-technology/#comments</comments>
		<pubDate>Tue, 15 May 2012 15:54:25 +0000</pubDate>
		<dc:creator>Kendra Fugal</dc:creator>
				<category><![CDATA[Call Center Products]]></category>
		<category><![CDATA[cloud solutions]]></category>
		<category><![CDATA[hosted solutions]]></category>
		<category><![CDATA[IVR Messaging]]></category>
		<category><![CDATA[predictive dialing]]></category>
		<category><![CDATA[site-premised solutions]]></category>

		<guid isPermaLink="false">http://www.iatsmartdial.com/?p=3330</guid>
		<description><![CDATA[&#160; As The Cheshire Cat put it, if you don’t know where you want to end up, “it doesn’t really matter where you go.” Similarly, if you don’t know what you want your new dialing technology to accomplish, then it doesn’t matter what vendor or type of dialing solution (cloud/hosted, site-premised or hybrid) you select. [...]]]></description>
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		<title>Dial Ford Fast</title>
		<link>http://www.iatsmartdial.com/2012/05/11/dial-ford-fast/</link>
		<comments>http://www.iatsmartdial.com/2012/05/11/dial-ford-fast/#comments</comments>
		<pubDate>Fri, 11 May 2012 20:09:49 +0000</pubDate>
		<dc:creator>David Evans</dc:creator>
				<category><![CDATA[Automation]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[IVR Messaging]]></category>
		<category><![CDATA[list groups]]></category>
		<category><![CDATA[Predictive Dialer]]></category>

		<guid isPermaLink="false">http://www.iatsmartdial.com/?p=3326</guid>
		<description><![CDATA[I am not a historian, but I wish I had paid more attention in my history classes. Since high school, I have gained a greater appreciation for history and how past events dramatically impact our world today. In the 19th century, the Industrial Revolution in Western Europe and North America led to the proliferation of [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Are policies and procedures holding back your performance?</title>
		<link>http://www.iatsmartdial.com/2012/05/08/are-policies-and-procedures-holding-back-your-performance/</link>
		<comments>http://www.iatsmartdial.com/2012/05/08/are-policies-and-procedures-holding-back-your-performance/#comments</comments>
		<pubDate>Tue, 08 May 2012 17:00:38 +0000</pubDate>
		<dc:creator>Justin O'Brien</dc:creator>
				<category><![CDATA[Collection Policies]]></category>
		<category><![CDATA[call recording]]></category>
		<category><![CDATA[elderly travelers]]></category>
		<category><![CDATA[policies and procedures]]></category>
		<category><![CDATA[Quality Monitoring]]></category>
		<category><![CDATA[TSA]]></category>
		<category><![CDATA[x-ray machines]]></category>

		<guid isPermaLink="false">http://www.iatsmartdial.com/?p=3294</guid>
		<description><![CDATA[This is a guest blog post from CXM. The other day I found myself standing in an irritating…no, no that’s not the word…aggravating…no…how can I best describe it…stupid! Yes, that is it, stupid! The other day I found myself standing in a stupid security checkpoint at a large international airport. The line was progressing at [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Technology that Makes Clients Smile</title>
		<link>http://www.iatsmartdial.com/2012/05/04/technology-that-makes-clients-smile/</link>
		<comments>http://www.iatsmartdial.com/2012/05/04/technology-that-makes-clients-smile/#comments</comments>
		<pubDate>Fri, 04 May 2012 14:54:24 +0000</pubDate>
		<dc:creator>IAT SmartDial</dc:creator>
				<category><![CDATA[Collection Industry]]></category>
		<category><![CDATA[bottom line]]></category>
		<category><![CDATA[collections industry]]></category>
		<category><![CDATA[Improvements in technology]]></category>
		<category><![CDATA[modern business]]></category>
		<category><![CDATA[multi-bladed razors]]></category>
		<category><![CDATA[razors]]></category>

		<guid isPermaLink="false">http://www.iatsmartdial.com/?p=3259</guid>
		<description><![CDATA[There are certain technological innovations which make me smile: sliced bread, air conditioning, remote control mini helicopters, etc. And one of the biggest smile-causing technological modernizations for me is in multi-bladed razors. Have you ever tried to shave with a one-or-two-bladed razor blade? It’s terrible. I have this bag of generic travel razors I bought [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>IAT SmartDial names John Roundy Director of Client Services</title>
		<link>http://www.iatsmartdial.com/2012/05/01/iat-smartdial-names-john-roundy-director-of-client-services-press-release/</link>
		<comments>http://www.iatsmartdial.com/2012/05/01/iat-smartdial-names-john-roundy-director-of-client-services-press-release/#comments</comments>
		<pubDate>Tue, 01 May 2012 21:13:43 +0000</pubDate>
		<dc:creator>IAT SmartDial</dc:creator>
				<category><![CDATA[Press Release]]></category>

		<guid isPermaLink="false">http://www.iatsmartdial.com/?p=3252</guid>
		<description><![CDATA[IAT SmartDial, a leading provider of collection-specific predictive dialing technology, named John Roundy as Director of Client Services on Wednesday. This title change was effected to reflect Roundy’s position within the company as well as bring his title in line with his responsibilities. Roundy, previously customer support manager at IAT, has proven dedication to the [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Happy Dialing Song</title>
		<link>http://www.iatsmartdial.com/2012/05/01/happy-dialing-song/</link>
		<comments>http://www.iatsmartdial.com/2012/05/01/happy-dialing-song/#comments</comments>
		<pubDate>Tue, 01 May 2012 15:25:52 +0000</pubDate>
		<dc:creator>Dave Shelley</dc:creator>
				<category><![CDATA[Dialer Experience]]></category>
		<category><![CDATA[cell phone scrubbing]]></category>
		<category><![CDATA[compliance]]></category>
		<category><![CDATA[dialer]]></category>
		<category><![CDATA[happy working song]]></category>
		<category><![CDATA[IAT dialing solutions]]></category>

		<guid isPermaLink="false">http://www.iatsmartdial.com/?p=3244</guid>
		<description><![CDATA[Quite often, sports teams will have a “go-to” player. When there are only a few seconds left on the clock and the score is so close, this is the player that the team “goes to.” Your dialer is one of your “go to” players, especially when you’re trying to stay compliant with Federal and local [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Do You Understand?</title>
		<link>http://www.iatsmartdial.com/2012/04/27/do-you-understand/</link>
		<comments>http://www.iatsmartdial.com/2012/04/27/do-you-understand/#comments</comments>
		<pubDate>Fri, 27 Apr 2012 16:31:01 +0000</pubDate>
		<dc:creator>Ray Fowler</dc:creator>
				<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Language of Collections]]></category>
		<category><![CDATA[debt collection language]]></category>
		<category><![CDATA[homograph]]></category>
		<category><![CDATA[homonym]]></category>
		<category><![CDATA[homophone]]></category>
		<category><![CDATA[language]]></category>

		<guid isPermaLink="false">http://www.iatsmartdial.com/?p=3217</guid>
		<description><![CDATA[The English language can be confusing. I have had several people tell me how difficult it is to learn English due to all the different uses of words and how they work together. Here is an example. Do you know what each of these words mean? Homonym Homophone Homograph A homonym is a word that [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>I hate spam.</title>
		<link>http://www.iatsmartdial.com/2012/04/24/i-hate-spam/</link>
		<comments>http://www.iatsmartdial.com/2012/04/24/i-hate-spam/#comments</comments>
		<pubDate>Tue, 24 Apr 2012 15:18:59 +0000</pubDate>
		<dc:creator>Jenna Bowman</dc:creator>
				<category><![CDATA[Agents]]></category>
		<category><![CDATA[Dialer Experience]]></category>
		<category><![CDATA[Predictive Dialer]]></category>
		<category><![CDATA[accuracy rate]]></category>
		<category><![CDATA[answering machines]]></category>
		<category><![CDATA[junk mail]]></category>
		<category><![CDATA[spam]]></category>
		<category><![CDATA[spam filter]]></category>

		<guid isPermaLink="false">http://www.iatsmartdial.com/?p=3213</guid>
		<description><![CDATA[Sometimes the internet is really irritating, especially spam in my email inbox. Uggh. I wish people had better things to do than send me useless, irrelevant junk. Thank goodness for spam filters! A couple months ago, IAT upgraded its mail system and we all began receiving no less than 20 pieces of junk mail each [...]]]></description>
		<wfw:commentRss>http://www.iatsmartdial.com/2012/04/24/i-hate-spam/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Share the ARM Industry love</title>
		<link>http://www.iatsmartdial.com/2012/04/19/share-the-arm-industry-love/</link>
		<comments>http://www.iatsmartdial.com/2012/04/19/share-the-arm-industry-love/#comments</comments>
		<pubDate>Thu, 19 Apr 2012 16:14:14 +0000</pubDate>
		<dc:creator>Dave Rudd</dc:creator>
				<category><![CDATA[Collection Industry]]></category>
		<category><![CDATA[3rd party collection]]></category>
		<category><![CDATA[ACA International]]></category>
		<category><![CDATA[ARM industry]]></category>
		<category><![CDATA[Industry charitable contributions]]></category>
		<category><![CDATA[non-compliant agencies]]></category>

		<guid isPermaLink="false">http://www.iatsmartdial.com/?p=3191</guid>
		<description><![CDATA[The 3rd party collection industry recovered $54.9 billion in 2010. Imagine for a brief, scary moment what would’ve happened to our economy if those dollars weren’t put back into the economy. I read with pride a study commissioned by ACA International outlining the impact of 3rd party collection agencies on the U.S. economy in 2010. [...]]]></description>
		<wfw:commentRss>http://www.iatsmartdial.com/2012/04/19/share-the-arm-industry-love/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Quality Assurance: It’s What I Do</title>
		<link>http://www.iatsmartdial.com/2012/04/17/quality-assurance-it%e2%80%99s-what-i-do/</link>
		<comments>http://www.iatsmartdial.com/2012/04/17/quality-assurance-it%e2%80%99s-what-i-do/#comments</comments>
		<pubDate>Tue, 17 Apr 2012 15:25:46 +0000</pubDate>
		<dc:creator>Vic Groves</dc:creator>
				<category><![CDATA[Call Center Products]]></category>
		<category><![CDATA[Tests]]></category>
		<category><![CDATA[building]]></category>
		<category><![CDATA[maintaining]]></category>
		<category><![CDATA[quality assurance]]></category>
		<category><![CDATA[testing]]></category>
		<category><![CDATA[updating]]></category>

		<guid isPermaLink="false">http://www.iatsmartdial.com/?p=3178</guid>
		<description><![CDATA[As IAT’s Quality Assurance Engineer, I break things for a living. Armed with a half-dozen computers, I put IAT’s product releases, new features and updates through the wringer using different operating systems and scenarios. After rigorous testing, I either give the software my stamp of approval or send it back to the programmer for more [...]]]></description>
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		<slash:comments>0</slash:comments>
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