CT Impact Hosted Interactive Communications, IAT’s hosted IVR solution, can facilitate thousands of outbound telephone communications per day on a pay-as-you-go basis. Interactive messages can be set up to include options for debtors to transfer-to-agent, pay-by-phone or receive a message and call back at their convenience.
CT Impact Hosted IVR Features:
IC Agent – Reduce Debtor Hold Time: IC Agent reduces debtor hold time during transfers to agents from hosted IVR by eliminating the need for a “whisper transfer.” Instead, IC Agent sends the agent a screen pop of key information. The agent accepts the call and the debtor is transferred to the agent. The screen pop interacts with the agent’s collection software to retrieve the proper account.
CT Impact Hosted IVR was developed specifically for:
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