The terms Auto Dialer and Predictive Dialer are often used interchangeably – but this is not correct. An Auto Dialer dials a telephone number on demand, without manual input. A Predictive Dialer is much more sophisticated, providing agents with a steady stream of answered phone calls. It automatically paces the dialing so each time a call is completed, another call is ready to be answered, dramatically improving agent productivity.
When it comes to predictive dialing, there’s dial, and then there’s SmartDial®. With IAT’s CT Center Predictive Dialer, you’ll enjoy immediate agent productivity improvement, seamless systems integration and features specific to government debt collections. Learn More
Automatically answer and route calls to agents who are logged onto the dialer as available to receive inbound calls. Real-time integration (RTI) enables routing based on predetermined criteria, and after office-hours and/or busy agent features allow debtors to select payment options or pay by phone 24/7. Learn More
Consistently contact a large volume of accounts during all legal calling hours, without additional human resources. Using the IC Outbound IVR Messaging feature, accounts can be worked and debts collected with little or no agent intervention. Learn More
Record, index and store calls for later retrieval via a Web browser. Managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security. Learn More
Register for a Free Web Demonstration Call toll free, for more information 1-800-574-8801