CT Center Predictive Dialer – The SmartDial® Solution for Government Entities

IAT has spent over two decades refining its predictive dialer technology for the specific needs and intricacies of the debt collection industry.

With IAT’s CT Center Predictive Dialer, you can expect to:

  • Increase agent talk time by 45 – 50 min/hr (vs. 12 minutes talk time for manual dialing)
  • Increase collected revenue significantly over the amount you’re currently collecting
  • Train agents on the dialer in 30 minutes or less
  • Instantly transfer live calls with real-time screen pop
  • Seamlessly import call results into host collection software
  • Interface seamlessly with any host debt collection software or data source
  • Support remote agents and branches

Key Features and Benefits include:

Agent Workstation

Agent workstations run on Windows® 2000 or newer versions in four different agent dialer modes: Power, Passive, Preview and Predictive. Dialer parameters can be set to match agent skill level, account types and client needs. Reports are enhanced with agent-entered call results.

Manager Center

Help agents improve skills, productivity and results with at-a-glance agent status screens and monitoring/coaching/conferencing. Assign agents to lists and list groups – access remotely from any PC.

CTR Lite Call Recording

Record, index and store calls connected to a CT Center agent. Retrieve recordings via a Web browser. Easily add recording capability for more agents. Multiple vendor interfaces and additional recording and performance management tools are available. Click here to learn more.

Call Blending

Allows agents to maximize talk time by taking both inbound and outbound calls while logged onto the dialer.

Skills-based Routing

Distribute outbound and inbound calls to the right agent at the right time. Base routing on account balance, age, client ID, agent skill and/or assignment, language, DNIS or other user-defined criteria. Increase returns by routing calls based on what works for you.

Real-Time Host Integration

Maximize productivity as real-time information exchange occurs seamlessly between host data source and the dialer. Check with your host vendor or IAT for availability.

Transfer Anywhere

Minimize expansion costs with Transfer Anywhere. Transfer any CT Center call to any phone off the dialer.

Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801

  • Superior support comes standard with every SmartDial®

    IAT Support

  • Experiencing the Benefits of SmartDial

    Experiencing the Benefits of SmartDial®

  • "I cannot thank your team enough for helping me to learn and integrate your dialer. I have gone from knowing nothing about this system to recently creating two inbound queues and changing the current hold music to holiday music. I have been very pleased with your prompt, valuable service."

    Donne Viau, Telephony Administrator
    MiraMed Revenue Group