CTR Lite Call Recording: CT Center’s call recording solution
CTR Lite adds integrated call recording features to the CT Center Predictive Dialer. Record, index and store calls for later retrieval via a web browser. Managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security.
CTR Lite Features
Supports up to 48 simultaneous recording ports
Web browser interface
Replay recordings on a standard media player
Allows the following search criteria for recorded calls:
Date and time
Dialed number
Caller ID
Extension
Agent
Account number
Client
Upgradeable to Include
Recording of all office (PBX) calls
Additional (more than 48) recording ports
Off-system archiving capability
Extended call recording rules
Advanced modules:
Performance evaluation, grading
Screen capture
Coaching software
Agent portal
Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801
"You guys truly do walk on water as far as I'm concerned! We just love CT Center, your support is excellent and I tell everyone I know what a fantastic dialer you have!"
Becky Baumann, Collections Manager Morgan & Pottinger, P.S.C.
Smart Solutions, Smart Implementation, SmartDial®
CTR Lite Call Recording: CT Center’s call recording solution
CTR Lite adds integrated call recording features to the CT Center Predictive Dialer. Record, index and store calls for later retrieval via a web browser. Managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security.
CTR Lite Features
Upgradeable to Include
Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801