Government Solutions
Qualified Callbacks Keep Agents Busy Collecting
CT Center IC Outbound: IVR Messaging
Generate hundreds of qualified callbacks with IC Outbound (IVR messaging). You can consistently contact a large volume of accounts without additional human resources. During office hours, an IVR message with a transfer option allows contacts to speak to an available agent immediately, or it leaves a number for them to call back at their convenience.
Send thousands of professionally recorded interactive voice messages during all legal calling hours. Using the IVR Messaging right-party identification option and an IAT partner’s payment verification service, accounts can be worked and debts collected without agent intervention.
Payment reminders, utility pre-disconnect notices or customer service announcements are just a few of the ways that IC Outbound dialing technology can be used to do the work of multiple agents, for a fraction of the time and cost.
Additional outbound features enhance productivity:
- Speaks full names with Nuance, state-of-the-art, text-to-speech technology
- Collects check or credit card payments any time without the help of a live agent
- Delivers automated messages in professionally recorded male or female voice
- Offers a choice of messages spoken in English or Spanish
- Distributes reports to clients or within your organization automatically via email
Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801