Qualified Callbacks Keep Agents Busy Collecting

CT Center IC Outbound: IVR Messaging

Generate hundreds of qualified callbacks with IC Outbound (IVR messaging). You can consistently contact a large volume of accounts without additional human resources. During office hours, an IVR message with a transfer option allows contacts to speak to an available agent immediately, or it leaves a number for them to call back at their convenience.

Send thousands of professionally recorded interactive voice messages during all legal calling hours. Using the IVR Messaging right-party identification option and an IAT partner’s payment verification service, accounts can be worked and debts collected without agent intervention.

Payment reminders, utility pre-disconnect notices or customer service announcements are just a few of the ways that IC Outbound dialing technology can be used to do the work of multiple agents, for a fraction of the time and cost.

Additional outbound features enhance productivity:

  • Speaks full names with Nuance, state-of-the-art, text-to-speech technology
  • Collects check or credit card payments any time without the help of a live agent
  • Delivers automated messages in professionally recorded male or female voice
  • Offers a choice of messages spoken in English or Spanish
  • Distributes reports to clients or within your organization automatically via email

Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801

  • Experiencing the Benefits of SmartDial

    Experiencing the Benefits of SmartDial®

  • Our team is here to make you look really good in the black

    The IAT Team

  • "I cannot thank your team enough for helping me to learn and integrate your dialer. I have gone from knowing nothing about this system to recently creating two inbound queues and changing the current hold music to holiday music. I have been very pleased with your prompt, valuable service."

    Donne Viau, Telephony Administrator
    MiraMed Revenue Group