Superior support comes standard with every SmartDial®
Experiencing the Benefits of SmartDial
Experiencing the Benefits of SmartDial®
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"Upon implementation of CT Center, our collectors went through 3 stages, Resistance, Acceptance and Dependence. Now we have to actually kick them off the dialer at least a few hours of the day just so they can work other accounts in their collector queues. They are 'Dialer’ addicts!”
Don Wright, SVP of Operations
The Outsource Group
SmartDial® Success Stories
The Outsource Group
The Outsource Group is proficient in collecting in the Health Care Industry. “With 14 collectors, we go through 10,000 accounts a day on the dialer (PD). We work approximately 1000 outbound accounts a day using IC (CT Center’s Interactive Communication module). Eighty percent of our accounts are medical. Hospitals take up a large part of that percentage. We also have a certain expertise for physician’s groups,” Don Wright, the General Manager says we can update 40,000 accounts a week.”
Venture Financial
Twenty years ago, Steve Hall was one of the original users of the first IAT predictive dialer. Since then, IAT’s legacy product has evolved into the dialer portion of CT Center. As their business changed, Venture Financial Services, Inc., of Raytown, Missouri, stopped using the original dialer and went years without a dialer. When they decided it was time to invest in a new one, Hall said they “looked at the ads, called IAT and two competitors, then selected the dialer most suited to what we needed. The factors that most influenced our decision to purchase CT Center were features, cost and support.”
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