CT Impact Hosted Broadcast Messaging – a SmartDial^® Hosted IVR Solution

CT Impact Hosted Broadcast Messaging, IAT’s hosted IVR solution can facilitate thousands of outbound telephone communications per day on a pay-as-you-go basis. Interactive messages can be set up to include options for debtors to transfer-to-agent, pay-by-phone or receive a message and call back at their convenience.

CT Impact Hosted IVR Features:

• Automated telephone contacts
• Messages customized for each customer
• Transfer-to-agent option
• Speaks names: State-of-the-art text-to-speech technology
• Variable communication schedules
• Human voice dialogue messages
• Option to record dialogues in Spanish
• Selectable time zone and telephone network parameters
• Reports distributed via email

New Feature:
IC Agent – Reduce Debtor Hold Time: IC Agent reduces debtor hold time during transfers to agents from hosted IVR by eliminating the need for a “whisper transfer.” Instead, IC Agent sends the collector a screen pop of key information. The agent accepts the call and the debtor is transferred to the agent. The screen pop interacts with the agent’s collection software to retrieve the proper account.

CT Impact Hosted IVR was developed specifically for:

• Large collections departments lacking adequate IVR technology
• Smaller collections departments without a dialer or hosted IVR technology
• Any company with a high volume of old or small-balance accounts