CT Impact Hosted Broadcast Messaging, IAT’s hosted IVR solution can facilitate thousands of outbound telephone communications per day on a pay-as-you-go basis. Interactive messages can be set up to include options for debtors to transfer-to-agent, pay-by-phone or receive a message and call back at their convenience.
Selectable time zone and telephone network parameters
Reports distributed via email
New Feature: IC Agent – Reduce Debtor Hold Time: IC Agent reduces debtor hold time during transfers to agents from hosted IVR by eliminating the need for a “whisper transfer.” Instead, IC Agent sends the collector a screen pop of key information. The agent accepts the call and the debtor is transferred to the agent. The screen pop interacts with the agent’s collection software to retrieve the proper account.
CT Impact Hosted IVR was developed specifically for:
Large collections departments lacking adequate IVR technology
Smaller collections departments without a dialer or hosted IVR technology
Any company with a high volume of old or small-balance accounts
“January was a great month—our best month in 5 years. Our revenue was up 30 percent over what we had been running. I think a lot of that has to do with the dialer.”
Steve Hall, Executive VP Venture Financial Services, Inc.
CT Impact Hosted Broadcast Messaging – a SmartDial® Hosted IVR Solution
CT Impact Hosted IVR Features:
New Feature:
IC Agent – Reduce Debtor Hold Time: IC Agent reduces debtor hold time during transfers to agents from hosted IVR by eliminating the need for a “whisper transfer.” Instead, IC Agent sends the collector a screen pop of key information. The agent accepts the call and the debtor is transferred to the agent. The screen pop interacts with the agent’s collection software to retrieve the proper account.
CT Impact Hosted IVR was developed specifically for: