CT Center Predictive Dialer – The SmartDial® Solution for Your Account Collection Team
IAT has spent over two decades refining its predictive dialer technology for the specific needs and intricacies of the debt collection process.
With IAT’s CT Center Predictive Dialer, you can expect to:
Increase agent talk time by 45 – 50 min/hr (vs. 12 minutes talk time for manual dialing)
Increase revenue significantly over the amount you’re currently collecting
Train agents on the dialer in 30 minutes or less
Instantly transfer live calls with real-time screen pop
Seamlessly import call results into host software
Do business your way, due to collection process-specific product design
Interface seamlessly with any host debt collection software or data source
Support remote departments and branches
Key Features and Benefits include:
Agent Workstation
Agent workstations run on Windows® 2000 or newer versions in four different agent dialer modes: Power, Passive, Preview and Predictive. Dialer parameters can be set to match agent skill level, account types and client needs. Reports are enhanced with agent-entered call results.
Manager Center
Help agents improve skills, productivity and results with at-a-glance agent status screens and monitoring, coaching and conferencing. Assign agents to lists and list groups – access remotely from any PC.
CTR Lite Call Recording
Record, index and store calls connected to a CT Center agent. Retrieve recordings via a Web browser. Easily add recording capability for more agents. Multiple vendor interfaces and additional recording and performance management tools are available.
Call Blending
Allows agents to maximize talk time by taking both inbound and outbound calls while logged onto the dialer.
Skills-based Routing
Distribute outbound and inbound calls to the right agent at the right time. Base routing on account balance, age, client ID, agent skill and/or assignment, language, DNIS or other user-defined criteria. Increase returns by routing calls based on what works for you.
Real-Time Host Integration
Maximize productivity as real-time information exchange occurs seamlessly between host data source and the dialer. Check with your host vendor or IAT for availability.
Transfer Anywhere
Minimize expansion costs with Transfer Anywhere. Transfer any CT Center call to any phone not affiliated with the dialer.
Register for a Free Web Demonstration
Call toll free, for more information 1-800-574-8801
"You guys truly do walk on water as far as I'm concerned! We just love CT Center, your support is excellent and I tell everyone I know what a fantastic dialer you have!"
Becky Baumann, Collections Manager Morgan & Pottinger, P.S.C.
CT Center Predictive Dialer – The SmartDial® Solution for Your Account Collection Team
IAT has spent over two decades refining its predictive dialer technology for the specific needs and intricacies of the debt collection process.
With IAT’s CT Center Predictive Dialer, you can expect to:
Key Features and Benefits include:
Agent Workstation
Agent workstations run on Windows® 2000 or newer versions in four different agent dialer modes: Power, Passive, Preview and Predictive. Dialer parameters can be set to match agent skill level, account types and client needs. Reports are enhanced with agent-entered call results.
Manager Center
Help agents improve skills, productivity and results with at-a-glance agent status screens and monitoring, coaching and conferencing. Assign agents to lists and list groups – access remotely from any PC.
CTR Lite Call Recording
Record, index and store calls connected to a CT Center agent. Retrieve recordings via a Web browser. Easily add recording capability for more agents. Multiple vendor interfaces and additional recording and performance management tools are available.
Call Blending
Allows agents to maximize talk time by taking both inbound and outbound calls while logged onto the dialer.
Skills-based Routing
Distribute outbound and inbound calls to the right agent at the right time. Base routing on account balance, age, client ID, agent skill and/or assignment, language, DNIS or other user-defined criteria. Increase returns by routing calls based on what works for you.
Real-Time Host Integration
Maximize productivity as real-time information exchange occurs seamlessly between host data source and the dialer. Check with your host vendor or IAT for availability.
Transfer Anywhere
Minimize expansion costs with Transfer Anywhere. Transfer any CT Center call to any phone not affiliated with the dialer.
Register for a Free Web Demonstration
Call toll free, for more information 1-800-574-8801