Smart Solutions, Smart Implementation, SmartDial^®

CTR Lite Call Recording: CT Center’s call recording solution

CTR Lite adds integrated call recording features to the CT Center Predictive Dialer. Record, index and store calls for later retrieval via a Web browser. Managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security.

CTR Lite Features

Supports up to 48 simultaneous recording ports
Web browser interface
Replay recordings on a standard media player
Allows the following search criteria for recorded calls:
- Date and time
- Dialed number
- Caller ID
- Extension
- Agent
- Account number
- Client

Upgradeable to Include:

Recording of all office (PBX) calls
Additional (more than 48) recording ports
Off-system archiving capability
Extended call recording rules
Advanced modules:
- Performance evaluation, grading
- Screen capture
- Coaching software
- Agent portal

Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801

Experiencing the Benefits of SmartDial

Experiencing the Benefits of SmartDial^®
Our team is here to make you look really good in the black

The IAT Team
"We are grateful for the opportunity to work with the IAT team and pursue such a high level of technology. We continually strive to provide our clients with products that improve their productivity and profitability, and our experience is that CT Center has proven to satisfy even the toughest critics in the same manner.”
Gary Grout, Vice President and Senior Systems Analyst
The Computer Manager (Debt$Net)