In-House Solutions

Smart Solutions, Smart Implementation, SmartDial®

CTR Lite Call Recording: CT Center’s call recording solution

CTR Lite adds integrated call recording features to the CT Center Predictive Dialer. Record, index and store calls for later retrieval via a Web browser. Managers and agents can easily record calls for quality control, training purposes, productivity analysis, feedback, statistics and legal security.

CTR Lite Features

  • Supports up to 48 simultaneous recording ports
  • Web browser interface
  • Replay recordings on a standard media player
  • Allows the following search criteria for recorded calls:
    • Date and time
    • Dialed number
    • Caller ID
    • Extension
    • Agent
    • Account number
    • Client

Upgradeable to Include:

  • Recording of all office (PBX) calls
  • Additional (more than 48) recording ports
  • Off-system archiving capability
  • Extended call recording rules
  • Advanced modules:
    • Performance evaluation, grading
    • Screen capture
    • Coaching software
    • Agent portal

Register for a Free Web Demonstration of CT Center and its many intuitive features and benefits.
Call toll free, for more information 1-800-574-8801

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