In-house IVR Messaging | IAT SmartDial® Solutions

In-House Solutions

Interactive Communications – More qualified callbacks

Your agents’ dialing assistant. Maximize your contacting time with IAT’s Interactive Communications (IVR Messaging). The dialer will make outbound calls and generate inbound callbacks.

Contact your customers with delinquent accounts and find those who are ready to pay. Also, use IVR messages to provide payment/appointment reminders, give payment options and more. Reach customers by phone during the day, after hours and on weekends.

  • Live contact assurance: Ensure every live contact is quickly detected and transferred to an employee with IAT’s dynamic answering machine detection.
  • Productivity-increasing features: Improve productivity by letting the dialer leave the answering machine message, even after the call has been transferred to a collector.
  • Message and delivery confidence: Guarantee you have a perfectly-left answering machine message every time with IAT’s message lay-in. Choose from dozens of professionally recorded messages or record your own.

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