Your automated co-worker. Focus your employees’ time on talking to customers—use IAT’s predictive dialer for the finding and calling. Collection-specific SmartDial features can mimic what your best employees would do if dialing manually and further increase dialer efficiency.
Agent Access: Tailor the collecting experience. With five dialing modes, a flexible toolbar display and collector-entered call results, you can tailor the collecting experience to meet your company needs.
Manager Center: Monitor collectors and lists. Supervise your employee collecting activities with IAT’s real-time management tools, including monitoring/coaching/conferencing, color-coded at a glance status screens and CTC messaging. Prioritize lists and control collector workflow with list groups.
Control Center: Manage daily dialer operations. Direct CT Center server operations from your desk; including automated list creation and call routing. Choose from a variety of pre-made reports or create your own using any data collected by the dialer.
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