agent placement strategies | IAT SmartDial® Solutions

Tag archive: agent placement strategies

Advice from the sidelines: How to win the game of collecting

Have you ever asked yourself, am I using my agents effectively? Here is some advice that you may receive from some agency managers: “Put agents on the dialer at 8:00 a.m. They can have a 5 minute potty break at 10:00 a.m. and lunch break from noon to 1:00 p.m. Then get them back on…