Agent Supervision | IAT SmartDial® Solutions

Tag archive: Agent Supervision

Monitoring your Dailer Agents Step 1: Install Manager Center

Like many women, I’m a nosy person. I like to check in on everybody, spy on them if you will. I don’t see it as a bad thing, for the most part. Manager Center can be a useful tool for this “spying.” You can watch your agents, watch your lists, and listen in on your…

Automated multi-tasking for debt collection managers

Studies have shown that effective multi-tasking doesn’t really exist. You can’t actually do two demanding tasks simultaneously without significantly affecting your performance on both. Instead, people engage in “switch-tasking,” rapidly shifting attention from activity to activity. Short-order cooks might make switch-tasking appear easy when juggling all those different meals, but the more tasks you have…

How to keep your dialer agents on track

My wife races sled dog teams. One of her lead dogs, Toto, is very stubborn. Sometimes Toto decides she wants to go in the wrong direction. She’ll speed up as the team approaches a turn to pass it before the driver realizes. When the route gets changed, Toto will sometimes insist on using the old…

Listening in: Benefits of call monitoring

Manager Center provides excellent tools for visually monitoring collector activity both historically and in real time. However, there are times when a display of dialer activity is not enough. Sometimes a manager needs to actually hear or participate in the conversation between the agent and debtor for the purposes of training, mentoring, verifying compliance or…

Agent Insights

Online shopping is great. Especially when the site has a handy feature to compare two or more similar products. Then you can confidently make your final purchase online or at an actual store. You can compare basically any product with the side-by-side feature list. Looking for a new car? Select similar vehicles across models (e.g. Toyota…

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