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Tag archive: Agents

Which call recording solution should you choose?

Choosing a call recording solution can be intimidating. With so many features and functionality options, you may be concerned about going overboard and selecting something not required. You may even wonder if you need call recording at all. (As a collection agency, the answer to that last question is most likely YES.) When you’re making…

Stop wasting your dialer agents’ time

I hate wasting time. If I have five minutes, I’ll find a way to use it productively. There is so much to get done, I can’t afford to be lazy. Every second counts. When it comes to a call center’s productivity, every second counts, too. In an agent’s workday, a few seconds wasted here and…

It's nerdy, but data makes your collection agency better

I’m not a math person. Far from it.  I think my mind would start to melt if I studied a complicated graph for more than 5 seconds. My husband, a nerdy math guy, likes to melt my brain with long-winded technical explanations. I’m not sure what he means most of the time, but I do…

What Makes IAT SmartDial’s Predictive Dialer Superior … Individual Pacing

One of the things that I really like about working in this industry is meeting so many fantastic people that think the way I do. I am amazed how many times I will be in a conversation with a customer or a client and discover their viewpoint on a topic mirrors my own. Not that everyone…

Dueling Dialers

In recent posts, we’ve compared true/dynamic predictive dialing and static dialing. A key difference between the two is who paces the dialer—who determines how many phone lines are used each time the dialer attempts to reach a live contact. With static dialing, it’s the manager. With true predictive dialing (also called dynamic predictive dialing), it’s…

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