Tag archive: Agents
Dueling Dialers
In recent posts, we’ve compared true/dynamic predictive dialing and static dialing. A key difference between the two is who paces the dialer—who determines how many phone lines are used each time the dialer attempts to reach a live contact. With static dialing, it’s the manager. With true predictive dialing (also called dynamic predictive dialing), it’s…
The tools for collecting
There are a few important tools for successfully collecting debt. Turns out, your agents probably already have them! Think about it—people were collecting debt long before the invention of computers or telephones, let alone computer telephony. People still owed money and creditors successfully collected those debts. Technology like predictive dialing doesn’t give agents those skills—the…
There’s more to blending than making smoothies
When you hear the word blending, what do you think of? Do you think of an ice cream shake? Do you think of the colors in a beautiful landscape painting? Do you think of a health drink concoction with carrots, spinach, fruit juice and anything else that makes the drink—and possibly YOU—turn a disgusting green?…
Make your agents happy
I’ve only been married for two years. Already, my husband has learned that a happy wife makes a happy life. But it goes both ways. I get to do my best to make him happy as well. The same expression can be used for businesses too. A manager or owner wants the business to be…
Agent Insights
Online shopping is great. Especially when the site has a handy feature to compare two or more similar products. Then you can confidently make your final purchase online or at an actual store. You can compare basically any product with the side-by-side feature list. Looking for a new car? Select similar vehicles across models (e.g. Toyota…