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Tag archive: ARM industry

If we want compliance, looks like we’ll all need to work together

Just like it takes a whole team—and not simply one super star player—to win the game, it takes the whole industry to successfully address current and future compliance issues. Recently I’ve noticed three examples of people working together in compliance efforts, which I share below.   

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The 3rd party collection industry recovered $54.9 billion in 2010. Imagine for a brief, scary moment what would’ve happened to our economy if those dollars weren’t put back into the economy. I read with pride a study commissioned by ACA International outlining the impact of 3rd party collection agencies on the U.S. economy in 2010….

If Time Is Money, Then Efficiency Is Profit.

This is a guest blog post from CDS Software. As we navigate the most impactful economic downturn the ARM industry has experienced, it’s important that efficiency be the ultimate litmus test for operational decisions. Efficiency-focused agencies realize increased productivity and greater profits. Developing an efficiency-focused culture requires a top down approach. Upper management needs to…

Acronym City!

Recently, I was sitting next to our new ACA International CEO, Patrick Morris, and I asked him how he was adjusting to our industry and the new job. He said something similar to this, “I’m learning a lot each and every day. There is so much to learn, but I’m having fun.” So much to…

Compliance issues to look for in 2012

I read with interest the white paper “The Future of Compliance for the Debt Collection Industry.”  The following are a few quotes from this paper that I found most interesting. I hope they get you thinking about your compliance plans in 2012! “The global financial crisis that officially began in the fall of 2008 ushered…

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