Tag Archives: Automation
Wanted: Remote controlled teenagers
Do you ever wish that you could automate certain things in your life, but can’t because sometimes those things rely on another human beings, doing what you want, when you want? For instance, I tried for years to automate my teenagers to clean their rooms. I did not care when or how they cleaned. Just [...]
Doing Things You Shouldn’t Be Doing
I think today might be the day.
I think that today I might do something that I shouldn’t do.
Oh, sure… there have been days in the past that I did something I shouldn’t have done. Like the time I took my parents car to a street race and ended up losing the title to it until I could come up with $2500. But today is different. Today I am going to do something that might cause me some pain.
Posted in Predictive Dialer Also tagged IVR Messaging, Predictive Dialer, Tug-of-War Leave a comment
Who else wants to take a day off?
I love taking days off. Random, non-holiday days with no obligations attached are my favorite. Where would you go? Maybe a movie? A day trip? Maybe just sleep in? Oh the possibilities for this sporadic day off!
Are you mentally halfway out the door already?
Automation to Improve Your Asset’s Value
How are you using the time of your most expensive asset – your agents? It’s important to find ways to maximize this resource. Because broken promises tend to be an issue every collection agency must deal with, it is worth investigating how they are dealt with in relation to your agent’s time.
Keep agents focused on newer rather than easier.
An agent doing payment reminder calls means less time working accounts requiring their attention. Not carefully monitored, certain agents can prioritize payment reminders too much. Focusing on what is perceived as “easier money” to collect means lost opportunities elsewhere.
Were You Going Upstairs or Downstairs?