Tag Archives: Automation
Automation to Improve Your Asset’s Value
How are you using the time of your most expensive asset – your agents? It’s important to find ways to maximize this resource. Because broken promises tend to be an issue every collection agency must deal with, it is worth investigating how they are dealt with in relation to your agent’s time.
Keep agents focused on newer rather than easier.
An agent doing payment reminder calls means less time working accounts requiring their attention. Not carefully monitored, certain agents can prioritize payment reminders too much. Focusing on what is perceived as “easier money” to collect means lost opportunities elsewhere.
Predicting Which Dialer is Right for You
When it comes to automated predictive dialing systems the market is flooded with players, both old and new. The offerings include dialers designed for telemarketing, collections or other industry specific designs. When deciding which predictive dialing solution makes the most sense for your collections efforts, it is important to carefully consider how a proposed solution predicts when and how to dial, in order to have a live contact on the line when your agent is ready to take the call.
Who else wants to take a day off?