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Tag archive: Collection Manager

Management tools for directing your agents

For 50 years I have enjoyed a love for live dramatic, comedic and musical theater as a patron, actor, singer, dancer, producer, director, music director and set builder. I understand what goes into a successful production and how my specific assignment fits into the overall picture. A cast, crew and production staff must work together…

Monitoring your Dailer Agents Step 1: Install Manager Center

Like many women, I’m a nosy person. I like to check in on everybody, spy on them if you will. I don’t see it as a bad thing, for the most part. Manager Center can be a useful tool for this “spying.” You can watch your agents, watch your lists, and listen in on your…

Automated multi-tasking for debt collection managers

Studies have shown that effective multi-tasking doesn’t really exist. You can’t actually do two demanding tasks simultaneously without significantly affecting your performance on both. Instead, people engage in “switch-tasking,” rapidly shifting attention from activity to activity. Short-order cooks might make switch-tasking appear easy when juggling all those different meals, but the more tasks you have…

“KISS”-able Dialing Technology

The “KISS Principle”—Keep it Simple, Stupid—is a favorite of educators and with good reason. Most things work best when simplified. For example, when writing you might think using the fanciest, most flowery words will portray you as an incredibly intelligent writer. But fancy words lead to confusion. One of the best writing tips is to…

Listening in: Benefits of call monitoring

Manager Center provides excellent tools for visually monitoring collector activity both historically and in real time. However, there are times when a display of dialer activity is not enough. Sometimes a manager needs to actually hear or participate in the conversation between the agent and debtor for the purposes of training, mentoring, verifying compliance or…

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