Tag archive: CT Impact
Watch Your Back
It’s good to have eyes in the back of your head. Sometimes you need to know what your agents have said when you’re not around. Sometimes it’s good to know exactly what the customer said, so you can remind them later. I don’t know about you, but sadly I wasn’t born with eyes back there….
Need more dialing power? You’ve got it!
Have you ever needed more dialing power right away? Has that large client or prospect asked you to contact 200,000 accounts before month end? Has a client told you to make 2 attempts on all their assignments before the end of the week or they would give their business to someone else? If so, you…
The Dreaded Training
Many people—me included—tend to be resistant to change. It means learning something new, and then remembering all you learned and using it regularly. It sounds like a LOT of work. I’m not sure I want to tell the whole world this (it may put me out of a job), but CT Impact training is easy….
Share and Share Alike
Do you remember your mother telling you to share with your siblings? When I was 4, sharing was not my favorite thing because it involved giving up something I wanted. I got upset until I learned that sharing can be good: I can share my precious things—like Girl Scout cookies—and I can share things that…
Yes, IAT is in the cloud.
The term “cloud computing” gets kicked around all the time with little explanation. Out of curiosity, I went looking for a reasonable, concise definition of what “cloud computing” really means. One of the great purveyors of knowledge (via the cloud), HowStuffWorks.com, explains it this way: “At its most basic level, cloud computing is a model…