Dialer Automation | IAT SmartDial® Solutions

Tag archive: Dialer Automation

Efficient dialing requires a team effort

In team sports talent isn’t everything. Good athletes must work as a team to keep the competition running smoothly and in their favor. Cohesive teams are often more successful than those relying on a few star athletes. IAT’s Resource Allocation Team keeps your dialer running smoothly. A big part of dialing success is having adequate…

3 steps to finding the best rated predictive dialing technology for you

To find the best game, TV, grill or car, most people look online. In fact a study released in July of this year found 80 percent of consumers begin their research for major purchases online. It makes sense. You can find reviews and first-hand experiences for pretty much any consumer product. And the star ratings…

Dialer—You’re Hired!

When you need a new agent, you probably look for the best. Someone who is patient, persistent, accurate, polite, rule-abiding, enthusiastic. Someone able to professionally and quickly handle any situation they encounter. You never know what will happen when you contact an account, so you need agents ready to handle just about anything. We often…

Weird looks, but I save time.

A couple of weeks ago, I was asked the following question: “If you were a dialer manager, what would your favorite CT Center feature be?” My answer? Automatic Client Updates. It makes updating client software—Agent Access, Manager Center and Control Center—a whole lot easier. My answer received an odd look, probably because this doesn’t seem…

Lectures vs. The Personal Touch

“Don’t you love New York in the fall? It makes me wanna buy school supplies.” – Joe Fox, “You’ve Got Mail” Fall puts me in a “back to school” mindset as well. Something about the cooling weather and shortening days makes me want to read several-hundred page textbooks and spend my free time doing homework….

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