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Tag archive: Dialers

Busted

I’m a bit of a nerd. I love watching educational TV programming such as the popular Discovery channel show MythBusters. If you haven’t seen this show before, the team of MythBusters scientifically tests common myths, such as “The color red makes bulls go ballistic,” to discover if the scenario is: Confirmed: The MythBusters can create…

“I can’t let you do that, Dave.”

A couple of years ago, I finally watched “2001: A Space Odyssey,” a 1968 science fiction film. It has a rather famous, and often misquoted, line: “I’m sorry, Dave. I’m afraid I can’t do that.” Shortly thereafter, HAL (the computer) ends the conversation and Dave (the astronaut) has to find a different way to get…

Tailored Solutions

In the modern USA it is difficult, if not impossible, to find a bespoke tailor (at least in the area where I live). The vast majority of men’s suits or clothing is purchased off the rack, with minimal, if any adjustments or personalized fitting. There’s nothing quite like a well tailored suit or any other…

Gozer Reigns Supreme When Inexperience is King

In 1984, the first Ghostbusters movie was in the theaters and grossed over $291 million. In 1989, the second Ghostbusters movie netted over $215 million during its run. If you recall (as most people older than 20 probably will), the two stories revolve around three parapsychologists that are out to save the world from ghosts,…

Top three supervising tools for every collection manager

These days, you can’t be too careful about keeping your agents professional and within your established (and legal) bounds. And with all the training and monitoring tools available with predictive dialer systems, it’s much easier to supervise your agents and keep them properly trained. When you consider your game plan for ongoing training and success, make sure you have these three tools on your list:

<strong>Call Recording: It’s not just a legal security measure.</strong> While there seems to be a much needed focus on using call recording for legal security reasons, you can benefit from recording agent calls for training purposes, too.

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