Tag Archives: Dialers
Gozer Reigns Supreme When Inexperience is King
In 1984, the first Ghostbusters movie was in the theaters and grossed over $291 million. In 1989, the second Ghostbusters movie netted over $215 million during its run. If you recall (as most people older than 20 probably will), the two stories revolve around three parapsychologists that are out to save the world from ghosts, [...]
Posted in Predictive Dialer Also tagged Collectors, Dialer Technology Education, Ghostbusters Leave a comment
Top three supervising tools for every collection manager
These days, you can’t be too careful about keeping your agents professional and within your established (and legal) bounds. And with all the training and monitoring tools available with predictive dialer systems, it’s much easier to supervise your agents and keep them properly trained. When you consider your game plan for ongoing training and success, make sure you have these three tools on your list:
Call Recording: It’s not just a legal security measure. While there seems to be a much needed focus on using call recording for legal security reasons, you can benefit from recording agent calls for training purposes, too.
Roll with the changes…but not too quickly!
I don’t know about you, but I love speeding, and my driving record proves it. If I can feel like I’m going fast, I am thrilled. I love racing games, convertibles, motorcycles, anything that lets me feel like I can be speedy.
Unfortunately, this addiction to speed does not end with motor vehicles. I like to get everything done as soon as humanly possible. Here’s the problem: Sometimes it takes longer to correct the mistakes made while going “fast” than it would have taken if I’d just taken a few precautionary steps.
Technology Evolves, Should You?
How many times have you heard your dialer agents complain about being on the dialer because they can’t get inbound calls?
In years past most call centers operated under the paradigm that said outbound and inbound agents are different departments. Sometimes you had customer service and billing agents taking calls on one side of the call center, and the telemarketers and collectors on the other side of the call center; the two never crossing over.
I’ve seen the level of animosity between inbound and outbound departments rise to the level not even seen between some college football rivals.
Posted in Predictive Dialer Also tagged Agents, Call Blending, Inbound, Outbound, Predictive Dialers Leave a comment
Tailored Solutions