Tag Archives: Dialers

Technology Evolves, Should You?

By Dave C | Published: September 9, 2010
How many times have you heard your dialer agents complain about being on the dialer because they can’t get inbound calls? In years past most call centers operated under the paradigm that said outbound and inbound agents are different departments. Sometimes you had customer service and billing agents taking calls on one side of the call center, and the telemarketers and collectors on the other side of the call center; the two never crossing over. I’ve seen the level of animosity between inbound and outbound departments rise to the level not even seen between some college football rivals.
Posted in Predictive Dialer | Also tagged , , , , | Leave a comment

Who needs 25+ years of experience? YOU DO!

By Dave Rudd | Published: September 2, 2010
Just this week I exchanged emails with an old business associate. These emails sparked a journey through my memory of the past 20+ years. You see, I was communicating with Kent Sorensen, one of the original founders of IAT. Kent and Scott, twin brothers, sat around a table during lunch one day writing down business ideas on a napkin. IAT was born on March 6, 1986 as a direct result of the business ideas on that napkin.
Posted in Dialer Experience | Also tagged | Leave a comment

WAKE UP and keep collecting!

By Elise Mathews | Published: September 1, 2010
Have you noticed your agents getting that drowsy look around the office? I’ve seen some people get the “deer in the headlights”, wide-eyed look throughout the day. Why might this be the case? Many customers call into IAT Support about the hold music causing agents to be easily bored and then driving their managers insane. I know I’m guilty of being distracted when the music is too soft or relaxing. Some studies have shown that playing music increases worker productivity by 5 or even 15 percent. Higher percentages were shown when workers liked or chose what they listened to.
Posted in Predictive Dialer | Also tagged , , | Leave a comment

Who else wants to take a day off?

By Kendra Fugal | Published: August 26, 2010
I love taking days off. Random, non-holiday days with no obligations attached are my favorite. Where would you go? Maybe a movie? A day trip? Maybe just sleep in? Oh the possibilities for this sporadic day off! Are you mentally halfway out the door already?
Posted in Automation | Also tagged , , | Leave a comment

Are Agents a Dying Breed?

By Dave C | Published: August 23, 2010
Imagine you run a call center and one day you walk in and find that all the cubicles have been removed and all of the agents have been let go. Does that make you smile or does it send a shiver down your spine?
Posted in Industry News | Also tagged , , , , | Leave a comment

  • Experiencing the Benefits of SmartDial

    Experiencing the Benefits of SmartDial®

  • Our team is here to make you look really good in the black

    The IAT Team

  • “Sometimes our account managers have worked and worked a list and can’t collect on it. Then, when I put the list on IC, I get a payment. That’s money I probably wouldn’t have collected otherwise.”

    Kevin Cochran, Collection Manager
    Works & Lentz, Inc.